Leadership Skills: High Performing Teams (3 day)

Course Overview

Leaders are under increasing pressure to deliver results and services faster, better and more cost effectively. To ensure success in a service team environment, leaders must inspire others to work together to deliver high-quality results.

In this course, you gain the skills to structure, measure and tune teamwork performance. Through practical workshops, you learn how to become a leader who equips his or her teams with the skills and capabilities to optimise productivity and performance and ensure success.

Audience

This course is valuable for anyone who aspires to provide authentic leadership. Course 290, " Management Skills ", or previous experience managing teams is helpful.

Skills Gained

• Develop your teams to maximise their strengths and enhance productivity
• Optimise organisation and work design for success in service delivery teams
• Motivate your team with effective performance measurement
• Integrate your role as a leader into your management style
• Leverage the complementary skills and styles of your team
• Eliminate barriers and chokepoints that block teamwork
• Apply a diverse and multilevel approach to minimise communication breakdowns

Course Outline

Introduction

• Focusing on people: the key to successful leadership
• Debunking the charisma requirement
• Defining leadership and leadership effectiveness
• Linking the behaviours, competencies and responsibilities of successful leaders

Structuring Effective Work Design

Identifying the components of effective teamwork

• The power of team-owned ground rules
• Optimising team structure

Designing effective work assignments

• Matching task-to-team organisation
• Selecting the best team design

Challenging Leadership Myths

Managing beyond your team boundaries

• Protecting the team from outside pressure and disturbance
• Influencing key players to secure resources

Questioning leadership conventions

• Countering the myth of "Big L" leadership
• Applying quiet leadership skills

Harnessing the Power of Motivation and Performance Measurement

Building team-led effectiveness

• Analysing the subtle forces of measurement
• Measuring what matters
• Building a positive psychological contract
• Tuning measures to optimise results

Overcoming roadblocks to productivity

• Anticipating and deflecting external pressures
• Streamlining meetings to essentials topics

Forging Your Role as a Leader

Integrating management and leadership

• Distinguishing the five components of effective leadership
• Applying leadership in service delivery teams

Refining a powerful leadership approach

• Coaching your team for enhanced performance
• Building performance through emotionally intelligent leadership

Adopting a servant-leadership role

• Making the team your primary customer
• Enhancing individual and team capabilities
• Enabling the team as a key leadership activity

Adapting Your Leadership Role to Accommodate Difference

Expanding your leadership perspective and capabilities

• Adopting attitudes and expectations to enhance performance
• Taking on the challenge of leadership excellence

Converting difference into team effectiveness

• Appreciating the uniqueness of each team member
• Capitalising on the differences and diversity of your team

Pinpointing chokepoints in team dynamics

• Modelling your team as a system
• Optimising system effectiveness

Building an Environment for Productive Communication

The elements of successful communication

• The causal link between climate, mood and productivity
• Recognising mutual communication styles
• The dominance of emotion in communication and thought

Applying a diverse communication approach

• Matching channels for communication clarity
• Factoring in the impact of technology
• Bridging differences across distance and culture
• Managing for agreement and handling conflict

Planning Your Transition to Successful Leadership

• Building your vision for your high-performing team
• Matching your leadership strategies to your team realities
• Managing reentry into the workplace
• Setting performance milestones to evaluate your success

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