Management Skills: Managing IT People Effectively

Course Outline

MANAGEMENT & LEADERSHIP

• Some Definitions
• What is Managing People Effectively?
• Understanding the Difference between Management and Leadership
• Understanding Effectiveness & Efficiency

MANAGEMENT STYLE

• Understanding Different Styles of Management in Relation to their Effectiveness
• Morale and Efficiency
• Understanding the Hierarchy of Needs Model
• Balancing Concern for Task against Concern for People
• Getting Commitment through Involvement
• Understanding the Compliance Mentality Releasing Discretionary Effort in Your Team
• Building a Proactive Management Style

DEVELOPING A PROACTIVE CHARACTER

• What do You Want to Achieve?
• Moving from Dependency to Inter-Dependency
• Pro-activity and Re-activity
• Forward Thinking
• Overcoming Obstacles
• Using the Force-Field Analysis
• Developing a Make-it-Happen Attitude
• Roles and Goals
• What are Your Values?
• Defining Your Mission
• The Key Principles of Effective Time-Management
• Understanding Importance and Urgency
• Managing the Urgency Addiction

DEVELOPING A WINNING PERSONALITY

• Cultivating the Right Attitude of Mind
• Abundance and Scarcity Mentalities
• A Complete Model for Effective Human Interaction
• Looking for Solutions
• Always Finding Solutions that Benefit Everyone
• The Effect of Imbalance
• Getting Your Life into Balance
• Maintaining Balance
• What is Stress?
• Fight or Flight Response
• Stress Management

CULTIVATING EFFECTIVE TEAMWORK

• Building Positive Teamwork
• Involving People
• Developing Personal Motivation
• Encouraging Individual Responsibility
• Giving Enthusiastic Leadership
• Ensuring Clear Communications
• Different Ways of Thinking
• Parallel Thinking
• The Six Thinking Hats Framework
• Group Dynamics
• Information Overload
• The Adair Needs Model

PUTTING IT INTO PRACTICE

• The Action Plan
• The Treasure Map
• The Process of Change

Management Skills: Managing IT People Effectively / MITPE