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Course Overview This course will prepare students for the 220-601 A+ Certification Essentials exam for the objectives released in September 2006 and is pending approval under the CompTIA Authorised Quality Curriculum program. The course consists of two volumes, with a study volume, containing indexed notes and review questions, and a companion volume, containing exam objectives mapping, exam information, practical labs, answers to review questions, and a comprehensive glossary. This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. Skills Gained - Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices
- Install and configure peripheral devices
- Identify types and characteristics of portable computers
- Install and configure Microsoft Windows 2000 and Microsoft Windows XP
- Perform basic PC maintenance and troubleshooting
- Understand fundamental principles of securing IT systems and working safely
- Communicate effectively with customers
- Install and configure print and imaging devices
- Understand fundamental principles of implementing LANs and internet access
Prerequisites Students should have successfully completed PC Fundamentals or have basic experience of using a PC, Windows and browsing the Web. The following key skills are recommended: - Use a keyboard and mouse
- Recognise the main components of a PC (such as case, monitor, mouse, and keyboard) and different data media such as floppy disks or CD-ROMs
- Start the computer and navigate the Desktop
- Use Windows Explorer to create directories and subdirectories; and move, copy, or rename files and directories
- Use Internet Explorer to view websites
Course Outline Module 1: PC Components - The Visible PC Introduction to the PC
- Key Functions of a PC
- The System Case
- I/O Ports and Cables
- PS2 Ports
- Parallel Ports
- Serial Ports
- USB Ports
- SCSI
- IEEE 1394 (Firewire)
- Modem and Network Ports
- Audio Ports
- Joystick/MIDI Ports
- Adding and Removing Peripherals
- Motherboards Motherboard Layout
- System Clock
- Bus Architecture
- Motherboard Components
- Expansion Bus and Adapter Cards
- Motherboard Form Factors
- Power Supply Unit (PSU)
- Processors Central Processing Unit (CPU)
- Processor Terminology
- Multitasking, Multiprocessing, and Multithreading
- Intel Processors
- AMD Processors
- Processor Sockets and Chipsets
- Memory Memory Types
- Memory Packaging
- Memory Characteristics
- Storage Devices Storage Devices
- Hard Drives
- Installing a Storage Device
- Preparing a Hard Disk
- Floppy Drives
- Optical Disk Storage
- Flash Memory
- Tape Drives
- Peripheral Devices PC Display Screens
- Graphics Adapter
- Installing a Graphics Adapter and Display
- TV Tuners
- Sound Cards
- I/O and Communications Adapters
Module 2: Portable Computers - Portable Computers Portable and Desktop Computers
- Notebooks
- Tablet PC
- Personal Digital Assistants (PDAs)
Module 3: Operating Systems - Features of Operating Systems Microsoft Operating Systems
- Overview of Windows 2000
- Overview of Windows XP
- Workgroups and Domains
- UNIX and Linux
- Apple Mac OS X
- Novell NetWare
- Installing and Upgrading Windows Overview of OS Installations
- Preparing the Hard Disk
- Domain or Workgroup Selection
- Installation Methods
- Setup Failure and Recovery
- Upgrading the OS
- Options for Deploying Windows
- The Windows Boot Process Windows Boot Files
- Initial Startup Process
- The BOOT.INI File
- Managing Windows Features of the Desktop
- Windows Administrative Tools
- Changing System Settings
- Configuring Hardware
- Optimising Windows Performance Options
- Screen Savers and Power Management
- Managing Software
- Managing Services
- Windows Storage Management Disk Management
- Navigating Windows
- Working with Folders
- Working with Files
- Searching For Files
- The Recycle Bin
- My Network Places
Module 4: PC Support - Hardware Maintenance and Troubleshooting Troubleshooting Techniques
- Troubleshooting Power Problems
- Troubleshooting POST
- Troubleshooting Internal Devices
- Troubleshooting Peripherals
- Notebook Troubleshooting
- Preventative Maintenance
- Troubleshooting the Operating System Error Categories
- Advanced Startup Options
- Diagnosing Problems
- Troubleshooting Applications
- Remote Features
- Security Security Fundamentals
- Windows Security Overview
- Internet Security
- Malware
- Data Security
- Safety and Environmental Issues Health and Safety
- Static Electricity and ESD
- Materials Handling
- Storage of Components for Future Use
- Disposal of Consumables and Computer Equipment
- Professionalism and Communication Customer Service Skills
- Basic Troubleshooting Approach
- Giving Feedback
- Communication with a Customer
- Professionalism
- Handling Customer Complaints
Module 5: Printers and Scanners - Printers and Scanners The Print Process
- Installing and Configuring a Printer
- Operating and Troubleshooting Printers
- Scanners
- Installing and Using a Scanner
Module 6: Networking - Network Concepts What is a Network?
- Network Components
- Network Topologies
- The OSI Model
- IEEE 802 Standards
- Network Devices
- Network Transport Protocols
- Implementing a LAN Server and Peer-to-Peer Networks
- Network Components
- Implementing a LAN
- Network Troubleshooting Basics
- WAN and Internet Connectivity Wide Area Networks and the Internet
- Accessing the Internet
- Cellular Devices
- Voice-over-IP
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