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Course Overview This course provides students with the skills needed to effectively use and manage the HP OpenView ServiceCenter 6.x product. This administrator level course focuses on how to tailor ServiceCenter utilities and implementation tools to their environment. This 5-day course is 50 percent lecture and 50 percent hands-on. (The part number for this course is HE422S; it was formerly SC240.)! Upon completing this course you will be able to: - Use and administer the interfaces of ServiceCenter
- Manage ServiceCenter and ServiceCenter users using administrative tools
- Configure the ServiceCenter technical environment
- Use service call, incident, configuration item, organization, and person objects
- Create customized actions, forms, rules, views, and templates
Audience - Customers: Administrators, developers, web developers and managers who are managing the AssetCenter 6.x product.
- Channel Partners and HP C&I Personnel: Consultants, system artchitects, integrators and planners who help customers with AssetCenter 6.x implementations.
- HP Engineers: HP Personnel who provide pre-sales and post-sales support for AssetCenter 6.x.
Prerequisites - HP OpenView AssetCenter 6.x Essentials (HE421S/AC100)
Course Outline - Introduction to ServiceCenter
- Development Tools
- RAD Debugger
- Data Management
- Document Engine
- Advanced Format Control
- Posting
- Cascade Updates
- Global Lists
- Menus
- Notification
- Macros
- JavaScript
- Scripts
- Install ServiceCenter
- Help System
- Revision Tracking
- Loading and Unloading
- Forms
- Data Relations
- Virtual Joins
- Data Retrieval
- Display Functions
- Display Applications
- Notification Engines
- Advanced Functions
- Publish and Subscribe
- Wizards
Suggested Folow-on Courses - HP OpenView ServiceCenter 6.x System Administration (HE418aaw/SC220W) Self-paced Web Based Training
- HP OpenView ServiceCenter 6.x Best Practices of System Administration (HE419aae/SC225W) Self-paced Web Based Training
How to make a booking for the HE422S course
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