Human Resources Skills: Assessing Learning and Performance

Course Overview

L&D specialists must seize the challenge of influencing management on the benefits of organisational learning generated by a range of learning solutions and assessed in relation to their contribution to performance and the development of potential within the organisation.

In any organisation the added value of learning and development is more visible when tangible approaches to measuring the outcomes of learning linked to performance can be effectively presented to senior managers.

L&D partners must be able to persuade and influence management to see learning as the primary process by which people become more than they were and the assessment and presentation of learning and performance is therefore a crucial tool for L&D practitioners.

This course provides the knowledge and skills necessary to fully meet this challenge.

Audience

L&D specialists, HR generalists and line managers responsible for designing and developing techniques and approaches to assess informal and formal learning and performance for individuals, teams and the organisation.Introductory level course - geared towards those who need an introduction to the subject and assumes limited or no previous experience.

Skills Gained

By the end of the course, you will be able to:

• design and develop approaches to assessing formal and informal learning
• utilise a variety of techniques to assess individual and team learning and performance
• employ a range of approaches to assessing organisational learning and performance
• demonstrate your skills of influencing, persuasion and communication by presenting a proposal on the benefits of one technique for assessing learning and performance.

Course Outline

Approaches to assessing learning

• characteristics of formative and summative assessment
• the difference between normative and criterion based standards and when to use them
• using the right assessment method for the right type of learning objective.

Using a range of techniques to assess learning

• performance indicators
• benchmarking
• employee and customer satisfaction measures
• the balanced scorecard.

Practical skills development

• choosing a technique for assessing learning and performance
• demonstrating your skills in communication
• influencing and persuading your audience with the benefits of your technique for assessing learning and performance
• applying the key learning skills to assess your own performance and development self-assessment reflective thinking giving and receiving peer feedback constructing development plans Personal Development Records developing learning plans.

Human Resources Skills: Assessing Learning and Performance / CM025260