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Course Overview A practical 2-day course that provides participants with the skills and confidence to tackle difficult interviews. The programme is extremely practical using role-play interviews, CCTV, discussion groups and case studies to explore and develop the necessary skills. Audience Personnel practitioners or line managers responsible for employment law issues within their organisation. The course is appropriate for individuals at all levels of knowledge and experience.General course level - appropriate for all levels of delegates. Skills Gained By the end of this course, you will be able to: - identify the legal principles on which you will need to provide advice and guidance for your organisation
- effectively plan and conduct a range of interviews grievance, disciplinary and exit, in accordance with the law and best practice.
Course Outline Putting the interviewee at ease - eliminating barriers: where to hold interviews and who should attend
Key skills required - active listening
- questioning techniques
- summarising skills and the use of non-verbal cues
- pacing and timing
- taking accurate notes
- interviewing with more than one person
The grievance interview - the law
- preparing for the interview
- what to ask and when
- taking witness statements
- taking accurate notes
- confidentiality
- providing assistance to for interviewees
The disciplinary interview - the law
- preparing for the interview
- what to ask and when
- taking witness statements
- taking accurate notes
- handling appeals
- practical exercise
Exit interviews - preparing for the interview
- what to ask and when
- how to deal with explosive information
- taking accurate notes
- confidentiality
- practical exercise.
How to make a booking for the HR-DGE course
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