Human Resources Skills: Measuring Effective Learning and Development

Course Overview

Return on investment (ROI) is a crucial measure for service functions within any organisation. To secure and retain necessary funding, L&D practitioners must be able to demonstrate returns on the investment provided. ROI is not just about the investment of money, but also the time, equipment and other valuable resources required to enable learning and development processes to take place.

L&D practitioners must therefore be able to demonstrate the tangible and intangible return on the investment for all the resources involved in learning and development activity. And an essential competence for practitioners is the ability to present this information in a format which is acceptable to key stakeholders.

This course will provide the skills and knowledge required to measure the return on investment of L&D initiatives and to present this information to senior managers and key stakeholders in a language and format that they will understand and respond.

Audience

L&D practitioners responsible for the strategic provision of learning and development to their organisation. Outsourced and/or externally-based consultants who want to expand their capability to measure the provision of effective learning and development processes and activities.Introductory level course - geared towards those who need an introduction to the subject and assumes limited or no previous experience.

Skills Gained

By the end of the course, you will be able to:

• monitor learning and development events to ensure a continued focus on their learning objectives and the achievement of intended learning outcomes
• respond to any contingency for changing objectives or strategy for a learning and development event
• measure and evaluate the learning outcomes of learning and development processes and activity
• assess the effectiveness, efficiency and feasibility of different learning and development processes and activities
• calculate 'payback' and 'payforward' to ensure added value.

Course Outline

Monitoring learning and development events

• how to monitor ongoing events to ensure objectives and outcomes are met
• how to respond to contingencies for changing objectives and strategies.

The evaluation and assessment of learning and development outcomes

• differentiating between assessment and evaluation
• using a range of assessment tools and techniques
• comparing and contrasting a range of methods to assess and evaluate the learning and development outcomes.

The return on investment of L&D

• what is return on investment (ROI)?
• how to assess the return on investment of learning and development
• ways of calculating the 'payback' and 'payforward' of the organisation's overall learning and development investment
• practical examples of assessing the return on investment on a range of learning and development activities.

Important measurement criteria

• defining effectiveness efficiency feasibility suitability
• using a range of tools and techniques to assess effectiveness efficiency feasibility suitability.

Presenting this information to senior managers

• gathering, storing and interpreting data and information on assessment and evaluation activity
• communicating information to senior managers in an appropriate format to demonstrate the return on investment of learning and development.

Human Resources Skills: Measuring Effective Learning and Development / CM025281