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Course Overview As greater emphasis is placed on the competencies and skills required of an internal auditor, there is a growing need for individuals to develop and enhance their range of inter-personal skills. T his course concentrates on the basic skills of interviewing, influencing and communication, providing a structured approach to the techniques and emphasising the practical application for the auditor. Course Outline INTERVIEWING - Controlling an interview
- Questioning techniques
- Recording and note taking
INFLUENCING - Persuasion and influencing skills
- Influencing styles
- Negotiation skills
COMMUNICATION - The communication loop
- Listening skills
- Non verbal communication
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