ITIL Practitioner Certificate: Financial Management for IT Services

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Course Overview

This three day course leads to the ISEB examination and qualification ISEB Practitioner Certificate in IT Service Management: Specialising in Financial Management for IT Services. The course is designed for IT professionals with at least one years experience of commercial and financial planning and processes in an IT services environment. The course is a very practical learning experience with a number of exercises and scenarios built in.

Audience

IT staff who require a good understanding of Financial Management for IT Services, and who wish to gain the ISEB Practitioner qualification in Financial Management for IT Services.

Prerequisites

Delegates can demonstrate one years experience of commercial and financial planning and processes in an IT services environment. They should also hold the Foundation Certificate in IT Service Management

Course Outline

Planning

• Understand the planning activities involved in implementation of Financial Management for IT Services.
• Understand the potential costs, benefits and problems associated with the implementation of FMITS.
• Specify the terms of reference and scope for the implementation project and ongoing processes.
• Understand the objectives of FMITS and the importance of gaining senior management sponsorship for FMITS.
• Understand the skills and resource requirements needed to develop and maintain FMITS processes.
• Understand how FMITS will interface with and support the Business Accounting processes and how the FMITS processes at customer/service/location level map onto the total IT Services finance planning.

Budgeting

• Describe the budgetary and accounting cycle.
• Identify budgetary items and estimate their cost.
• Understand that budgets are applicable to income and expenditure.
• Construct a budget for IT Services.
• Monitor, review and report on performance against budget.

IT Accounting

• Create a cost model by customer, by service, by location.
• Understand the difficulties inherent in establishing accurate cost models and suggest resolutions.
• Identify and document cost types.
• Identify and classify cost elements.
• Perform an Investment Appraisal.

Charging

• Document and explain a variety of Charging Policies.
• Understand the benefits, and constraints, of differential charging.
• Construct a suitable structure and format for Service Billing.
• Understand the difficulties inherent in establishing charging and suggest resolutions.
• Identify the pre-requisites for the introduction of charging.
• Discuss with customers the cost/benefit analysis of services provided and demonstrate value for money.

Review the Financial Management for IT Services Process

• Recognise where amendments may be necessary to existing budgets, cost models and charges.
• Understand the process for introducing new services and incorporating into existing budgets, cost models and charges.
• Review the FMITS processes.
• Understand and report on the Key Performance Indicators (KPIs) of FMITS.
• Identify areas of weakness and instigate resolution and proactive improvements.

Reporting

• Identify the FMITS related reports required throughout the organisation.
• Produce regular and ad-hoc FMITS reports and circulate these as required.
• Analyse reports and statistics to identify and propose ways to improve cost efficiency across IT Services.

Interfaces and Dependencies

• Identify and understand the interfaces that FMITS has outside of IT and Service Management processes.
• Identify and understand the interfaces that FMITS has with other IT and Service Management processes.
• Define and document the dependencies of other Service Management processes on FMITS processes and information.
• Define and document the dependencies of FMITS on other Service Management processes and information.
• Implement procedures that facilitate the interfacing and dependence of FMITS with all other IT and Service Management processes.

ITIL Practitioner Certificate: Financial Management for IT Services / ITIL-P-PFM