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Course Overview Many organisations suffer from late or non payment of their debts. Credit control needs diplomacy and relies on the fragile balance between getting paid and upsetting the customer. This workshop has been designed to reduce the risk of non payment, together with cost effective controls and techniques to speed up the debt collection process, whilst recognising this fragile balance. Audience For all personnel involved in assessing potential customers, directly involved in the collection of debts or who have a role overseeing the credit control function. Skills Gained Reduce the risk of late or non payment Realistically assess the cost of bad debts and late payment Assess the customer s credit worthiness Understand the Small Claims Procedures Course Outline The need for credit control The impact of bad debts The cost of borrowing Settlement discounts Risky customers Means of assessing credit worthiness Basic control routines Terms and conditions Measuring the effectiveness of credit control Debt recovery through the courts Enforcing judgement Insolvency and Bankruptcy VAT and Tax Relief
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