Communication Skills (4 day)

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Course Overview

This course teaches you the fundamentals of communicating.

Understanding what your message is, choosing the medium, deciding on the results you want, choosing the right words and delivering them with impact whether that be in a presentation, meeting, report, email or phone conversation

Companies need people who can grasp a situation and communicate their thoughts quickly and effectively to others. They want people who create consensus and clarity not conflict and confusion.

Confident and capable communicators will share knowledge and create clarity in whatever forum they operate in. This will increase the speed and quality of work.

Customers will also benefit from improved communication skills as this will create a more 'human' response to enquiries. The majority of customer complaints are caused by and/or exacerbated by poor interpersonal skills rather than lack of technical skill.

Audience

Anyone who needs to communicate to others in a more productive way. This course will also hone the skills of those who are experienced in communicating in an office environment.

Skills Gained

• Knowledge of the push/pull model of communicating
• Recognition of the mistakes that cloud understanding
• An understand of what others want from you
• Improved writing skills - for both documents and emails
• Enhanced speaking skills - for both meetings and phone calls
• Greater confidence in gathering ideas and presenting them

What do I gain from the practical workshops?

• Practice at using and polishing your writing skill
• Prepare and deliver a presentation and gain feedback on your presenting style
• Experience the effect a phone can have on a simple conversation and practice combating this problem
• Interact with other people with different communication styles and learn how to give and receive feedback in a positive way

Communication Skills (4 day) / CE