Management Skills: Managing Underperformance

Course Overview

It is inevitable that from time to time staff performance falls and standards begin to slip. In most situations this is a minor issue and is resolved quickly. So what do we do when performance reaches an all time low and we want to work with the individual to improve it? This one day course gives practical advice in line with best practice to support managers when dealing with these difficult situations to ensure a fair opportunity for the individual while meeting the needs of the organisation.

Audience

This course gives practical guidelines for managers of people.

Skills Gained

By the end of the course, participants will be able to:

• ensure expectations and standards are clarified at the outset
• identify when staff are underperforming
• use the disciple process as a method of improving performance
• develop improvement plans with staff
• recognise when more formal action needs to be taken

Course Outline

to deal with performance issues

• giving difficult feedback
• dealing with emotions
• understanding the law - a brief overview

The discipline process

• capability and conduct
• informal and formal action
• setting up the initial meeting
• gathering evidence

Working towards a resolution

• setting goal and targets
• using competencies
• performance maintenance
• when performance does not improve

Management Skills: Managing Underperformance / M28