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Course Overview The Siebel 8.0 release includes many enhanced features and functionality designed to improve the installation, management, configuration, and use of a Siebel CRM implementation. Among these features are a new Siebel Update Server to manage updates, an enhanced Application Deployment Manager to deployment of customizations, and enhancements to Siebel Application Response Measurement. Siebel 8.0 includes new capability to incorporate business logic and automation using Siebel Task UI and Siebel Business Rules. In addition, Siebel Tools includes significant enhancements to the Tools User Interface and to the workflow and task drag-and-drop editors. The Siebel 8.0 New Features course is designed to cover in considerable detail many of these new features. In addition most modules include hands-on labs designed to give students the opportunity to examine and explore these new features. The course is a technical course designed for experienced Siebel implementation and technical support personnel. - Migrate customization using the enhanced Application Deployment Manager
- Configure a Siebel task using the Task UI framework
- Incorporate business logic using Siebel Business Rules
- Identify the enhancements to key Siebel functionality
- Migrate customization using the enhanced Application Deployment Manager
- Configure a Siebel task using the Task UI framework
Audience - Application Developers
- Database Administrators
- Developer
- Functional Implementer
- Support Engineer
- Technical Administrator
- Technical Consultant
Prerequisites Skills Gained - To configure Siebel Remote system preferences to enable enhanced remote user security
- To configure the Siebel Update Server
- To use the enhanced features of Siebel tools and the scripting engine
- To create and deploy a task using the Task UI framework
- To create and deploy a Siebel business rule
- To use Application Deployment Manager to migrate customizations from a source to a target environment
- To monitor performance of a Siebel enterprise using Siebel Application Response Measurement and the diagnostic consoleTo describe the new Siebel Search interface and architecture
- To enable enhanced features in audit trail
Course Outline Application Enhancements - Server enhancements
- Enhancements to Audit Trail
- Enhancements to Access Control
- Enhancements to Security Adapters
- Enhancements to Authentication
Siebel Remote Enhancements - Real-time synchronization
- Administering Siebel Remote security settings
- Encrypting the local database
- Performance Improvements
The Siebel Update Server - Role of the update server
- Update Server architecture
- Installing the update server and clients
- Using the update server
Enhancements to Siebel Tools and Configuration - UI enhancements
- Enhancements to the canvas editors
- Improved workflow development
- Expression builder
- User properties picklist
- New UI layer objects
Scripting Enhancements - ST scripting engine and typed variables
- Early and late binding
- Using script assist
- Favorites
- Using Fix and Go
Siebel Task UI - Using a Siebel task
- Data storage
- Configuring a Siebel task
- Deploying and administering a task
- Invoking a task
- Trasient data and transient business components
- Conditional processing in a task flow
Siebel Business Rules - Benefits of business rules
- Overview of the authoring tool
- Understanding the structure of rules
- Creating a new knowledge base
- Importing Siebel objects
- Creating a rule module
- Deploying and administering a rule module
- Invoking a rule module
Application Deployment Manager - Types of customizations
- Understanding the ADM architecture
- Installing and configuring ADM
- Exporting and packaging customization
- Deploying application customizations
Siebel Application Response Measurement - Examining SARM
- Enabling SARM
- Collecting and Analyzing SARM data
- Using SARM Query
- Using the Siebel Diagnostic Tool
Siebel Search - Understanding the new search architecture
- Creating and executing queries
- Installing the search engine
- Configuring Siebel Search
- Administering search indices
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