Course Overview
Mac support for PC Technicians is a two-day, hands-on course that provides an intense and in-depth exploration of features and troubleshooting off Mac OS X compared to Microsoft Windows. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively troubleshooting issues that arise.
Audience
This class is for PC help desk specialists, technical coordinators, service technicians and others who come across Mac OS X clients in PC environments.
Prerequisites
Students should meet the following prerequisites for the Mac Support for PC Engineers course:
- Basic Microsoft Windows experience
- Basic troubleshooting experience
Course Outline
Welcome
Overview of topics covered in the course and the certification process
Installation
Set up stand-alone Mac OS X workstations while comparing the setup process to Microsoft Windows
Users and Permissions
Create user accounts so that multiple users can share a workstation, each user having a personal account and workspace. During this chapter we will compare the different types of users and permissions available and how they compare to Microsoft Windows
File Systems
Compare the Mac OS X file System to the Windows file system as well as comparing tools that are available
Application Environments
A look at the different type of Applications supported by Mac OS X
Command-Line Interface
Using the Terminal application, use BSD commands to accomplish simple administration tasks
Network Configuration and Troubleshooting
Compare how you set up Network settings for Mac OS X compares to Microsoft Windows
Accessing Network Services
Compare the type of services Mac OS X can connect to and how they are accessed
File and Internet Sharing
We take a look at the built in network services Mac OS X can supply compared to Microsoft Windows
Peripherals
Identify and correctly attach USB, Bluetooth and FireWire peripherals
Printing
Compare the CUPS print engine used in Mac OS X to Microsoft's print engine
Startup Sequence
Identify the Mac OS X startup process, from the time you power on to when the user's desktop appears. Topics such as kernel loading, kernel extensions and startup items are covered
Troubleshooting
Using the troubleshooting flowchart, review the various resources and practices to troubleshoot workstation problems
