Self Development: Anger Management (1 day)

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Course Overview

This course provides practical guidance for individuals who wish to improve the way they deal with hostility, anger and confrontation within themselves.

You will gain the tools and techniques to build your confidence when dealing with emotionally demanding situations. You will leave the course with a set of handy reference cards to remind you of key skills and techniques learned during the course which you can use in your day to day activities.

Audience

If you want to improve your overall effectiveness in resolving interpersonal issues, this course will give you the guidance you need to behave more confidently.

Skills Gained

By the end of this course you will be able to:

• Develop an understanding of hostile and negative behaviour
• Understand the impact of anger on personal behaviour and breaking out of the emotional cycle
• Recognise and utilise coping strategies when dealing with negative situations in self
• Develop a long term strategies to reduce your susceptibility to feelings of anger and frustration
• Plan a personal strategy for managing anger in the workplace

Prerequisites

To gain maximum benefit, before attending the course you will be sent an activity to complete which asks you to complete a 'behaviour log' in the period leading up to the course. This will help to set the context of the course and will be used on the day as part of the course activities.

Course Outline

The Reasons Behind Anger and its Affect on you and others

• Understanding how you get angry
• The effects of anger and how it is displayed - physical and psychological
• The effect of angry behaviour on the business and others

Recognise and Utilise Personal Coping Strategies when Dealing with Negative Situations

• A step by step approach to managing anger
• Choosing the appropriate approach for each situation
• Using assertive behaviour as opposed to aggression

Breaking out of the Emotional Cycle

• The games people play - understanding Transactional Analysis
• Reframing your response
• Reducing your stress levels by taking control of your emotions

Develop Strategies to Reduce you Susceptibility to Feelings of Anger and Frustration

• Dealing with the triggers that make us angry
• Making lasting changes
• Developing a practical personal action plan using robust tools and techniques learned from the course

Self Development: Anger Management (1 day) / MAW