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ITIL ® v3: Foundation Certificate in IT Service Management

Course Code: ITIL-F3-3      Days: 3
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Holborn (WC2) 26/04/10 £ 995
Holborn (WC2) 20/07/10 £ 995
London (EC2) 17/03/10 £ 825
London (EC2) 22/03/10 £ 790
London (EC2) 29/03/10 £ 795
London (EC2) 30/03/10 £ 795
London (EC2) 06/04/10 £ 825
London (EC2) 07/04/10 £ 795
London (WC1) 12/04/10 £ 895
London (EC2) 14/04/10 £ 825
London (EC2) 19/04/10 £ 795
London (EC1) 20/04/10 £ 795
London (NW1) 21/04/10 £ 975
London (EC2) 26/04/10 £ 790
London (EC1) 28/04/10 £ 995
London (EC2) 05/05/10 £ 795
London (EC1) 07/05/10 £ 895
London (EC2) 10/05/10 £ 790
London (WC1) 12/05/10 £ 895
London (EC2) 17/05/10 £ 825
London (EC1) 18/05/10 £ 795
London (EC2) 24/05/10 £ 790
London (EC2) 26/05/10 £ 795
London (EC2) 02/06/10 £ 825
London (EC1) 07/06/10 £ 995
London (WC1) 09/06/10 £ 895
London (EC2) 14/06/10 £ 790
London (EC2) 21/06/10 £ 825
London (EC1) 22/06/10 £ 795
London (NW1) 23/06/10 £ 975
London (EC2) 28/06/10 £ 790
London (EC2) 30/06/10 £ 795
London (EC2) 05/07/10 £ 825
London (EC1) 06/07/10 £ 895
London (EC1) 07/07/10 £ 995
London (EC2) 12/07/10 £ 790
London (EC1) 13/07/10 £ 795
London (NW1) 14/07/10 £ 975
London (EC2) 19/07/10 £ 795
London (EC2) 26/07/10 £ 795
London (NW1) 28/07/10 £ 975
London (EC2) 02/08/10 £ 790
London (EC1) 03/08/10 £ 895
London (EC2) 09/08/10 £ 795
London (EC1) 11/08/10 £ 995
London (EC2) 16/08/10 £ 790
London (NW1) 18/08/10 £ 975
London (EC2) 23/08/10 £ 795
London (EC1) 24/08/10 £ 795
London (EC2) 06/09/10 £ 790
London (NW1) 08/09/10 £ 975
London (EC2) 13/09/10 £ 825
England
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Bracknell (RG40) 07/06/10 £ 740
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Maidenhead (SL6) 07/04/10 £ 795
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Maidenhead (SL6) 10/08/10 £ 795
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Wokingham (RG41) 07/07/10 £ 795
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Almondsbury (BS32) 01/09/10 £ 995
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Bristol (BS32) 21/06/10 £ 825
Bristol (BS32) 13/09/10 £ 825
Buckinghamshire
Milton Keynes (MK9) 07/04/10 £ 995
Milton Keynes (MK9) 12/05/10 £ 995
Milton Keynes (MK9) 09/06/10 £ 995
Milton Keynes (MK9) 07/07/10 £ 995
Milton Keynes (MK9) 04/08/10 £ 995
Milton Keynes (MK9) 01/09/10 £ 995
Cambridgeshire
Cambridge 26/05/10 £ 795
Peterborough (PE1) 14/06/10 £ 740
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Exeter (EX2) 05/05/10 £ 995
Exeter (EX2) 21/07/10 £ 995
Dorset
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Basildon (SS13) 07/04/10 £ 800
Basildon (SS13) 02/06/10 £ 800
Hampshire
Hook (RG27) 21/04/10 £ 795
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Hook (RG27) 23/06/10 £ 795
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Heywood (OL10) 11/05/10 £ 795
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Heywood (OL10) 22/06/10 £ 795
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Heywood (OL10) 03/08/10 £ 795
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Heywood (OL10) 13/09/10 £ 795
Manchester (M1) 17/03/10 £ 825
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Manchester (SK4) 04/05/10 £ 995
Manchester (M1) 05/05/10 £ 995
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Norwich 14/07/10 £ 795
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Castle Donnington (DE74) 10/05/10 £ 740
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Telford (TF2) 07/06/10 £ 995
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Ipswich 07/04/10 £ 795
Sussex (East)
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Washington (NE38) 04/08/10 £ 995
Washington (NE38) 08/09/10 £ 995
Warwickshire
Warwick (CV34) 22/03/10 £ 740
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Warwick (CV34) 04/05/10 £ 740
Warwick (CV34) 17/05/10 £ 740
Warwick (CV34) 07/06/10 £ 740
Warwick (CV34) 21/06/10 £ 740
Warwick (CV34) 05/07/10 £ 740
Warwick (CV34) 19/07/10 £ 740
Warwick (CV34) 02/08/10 £ 740
Warwick (CV34) 16/08/10 £ 740
Warwick (CV34) 06/09/10 £ 740
Wiltshire
Swindon (SN5) 07/04/10 £ 995
Swindon (SN5) 24/05/10 £ 995
Swindon (SN5) 16/06/10 £ 995
Swindon (SN4) 21/06/10 £ 740
Swindon (SN5) 19/07/10 £ 995
Swindon (SN4) 09/08/10 £ 740
Swindon (SN5) 13/09/10 £ 995
Yorkshire (West)
Leeds (LS1) 22/03/10 £ 995
Leeds (LS1) 14/04/10 £ 995
Leeds (LS12) 21/04/10 £ 995
Leeds (LS1) 26/04/10 £ 995
Leeds (LS1) 12/05/10 £ 995
Leeds (LS12) 19/05/10 £ 995
Leeds (LS1) 24/05/10 £ 995
Leeds (LS1) 16/06/10 £ 995
Leeds (LS1) 21/06/10 £ 995
Leeds (LS12) 28/06/10 £ 995
Leeds (LS1) 07/07/10 £ 995
Leeds (LS1) 19/07/10 £ 995
Leeds (LS12) 21/07/10 £ 995
Leeds (LS1) 04/08/10 £ 995
Leeds (LS1) 16/08/10 £ 995
Leeds (LS12) 18/08/10 £ 995
Leeds (LS1) 01/09/10 £ 995
Leeds (LS1) 13/09/10 £ 995
Wakefield (WF2) 12/04/10 £ 795
Wakefield (WF2) 17/05/10 £ 795
Wakefield (WF2) 02/06/10 £ 795
Wakefield (WF2) 05/07/10 £ 795
Wakefield (WF2) 11/08/10 £ 795
Wakefield (WF2) 13/09/10 £ 795
Scotland
Aberdeenshire
Aberdeen (AB10) 05/05/10 £ 995
Aberdeen (AB10) 02/06/10 £ 995
Aberdeen (AB10) 20/07/10 £ 995
Aberdeen (AB10) 08/09/10 £ 995
Edinburgh
Edinburgh (EH1) 24/03/10 £ 975
Edinburgh (EH12) 07/04/10 £ 995
Edinburgh (EH7) 04/05/10 £ 825
Edinburgh (EH12) 19/05/10 £ 995
Edinburgh (EH12) 21/06/10 £ 995
Edinburgh (EH1) 30/06/10 £ 975
Edinburgh (EH12) 21/07/10 £ 995
Edinburgh (EH7) 23/08/10 £ 825
Glasgow
Glasgow (G3) 21/04/10 £ 995
Glasgow (G2) 04/05/10 £ 800
Glasgow (G1) 19/05/10 £ 825
Glasgow (G2) 23/06/10 £ 995
Glasgow (G2) 18/08/10 £ 995
Wales
Glamorgan (South)
Cardiff (CF24) 20/04/10 £ 990
Cardiff (CF37) 17/05/10 £ 740
Cardiff (CF24) 01/06/10 £ 990
Cardiff (CF37) 12/07/10 £ 740
Cardiff (CF24) 17/08/10 £ 990
Cardiff (CF37) 13/09/10 £ 740
Europe / International
Edinburgh 30/06/10 £ 1,475
Manchester Abbey Business Centre 05/05/10 £ 795
Manchester Abbey Business Centre 04/08/10 £ 795
Country Antrim
Belfast (BT1) 04/05/10 £ 795
Country Kildare
Leixlip 14/04/10 £ 795
TBA
TBA 29/03/10 £ 795
Yorkshire (West)
Leeds (LS2) 22/03/10 £ 825
Leeds (LS2) 19/04/10 £ 825
Leeds (LS2) 10/05/10 £ 825
Leeds (LS2) 12/07/10 £ 825
Leeds (LS2) 09/08/10 £ 825
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Course Overview

This three-day instructor led course in an intensive, interactive workshop consisting of formal lecturing, discussions, exercises, presentations and mock examination questions.

On the last afternoon of the course there is a 40 question multiple choice examination of one hour.

The main objective of the ITIL Foundation is to obtain knowledge of the ITIL terminology, structure and basic concepts and to comprehend the core principles of ITIL practices for Service Management.

The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organisations following the new service lifecycle approach.

This course has been classified as IT Technical Training.

Audience

IT professionals, business managers, business process owners and any other individuals who either require an understanding of ITIL(R) v3, especially those looking to obtain further qualifications in this area.

Examinations

The course will also prepare delegates for the ITIL Foundation Certificate in IT Service Management examination.

Prerequisites

A basic level of IT literacy as covered by Understanding Information Systems Understanding Information Systems [UIS] or the Understanding Information and Communications Technology Understanding Information and Communications Technology [ICT] course is required.

Course Outline

  • Introduction to and importance of IT Service Management, the Service Lifecycle and best practice
  • Concept of Service Management
  • Key Principles and Model of ITSM
  • Definition of a Service
  • Definition between Functions, Roles and Processes
  • The need for a strong service culture

The Service Lifecycle

The objectives and business value for each phase of the Service Lifecycle and the main goals and value to the business provided by each phase of the lifecycle covering the 5 core books:
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Key Principles and models of ITSM

  • The types of service provider
  • The five major aspects of Service Design
  • The service V model
  • The Continual Service Improvement model

The Processes and Functions

Define the characteristics of a process. The objectives, business value, basic concepts, roles and interfaces of:

  • Service Portfolio Management
  • Service Level Management
  • Incident Management
  • Change Management

The objectives and basic concepts of:

  • Demand Management
  • Financial Management
  • Service Catalogue Management
  • Availability Management
  • Capacity Management
  • Supplier Management
  • Information Security Management
  • IT Service Continuity Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Event Management
  • Problem Management
  • Request Fulfilment
  • Access Management
  • The 7 step improvement process

Explanation of the functions

  • Service Desk
  • Application Management

Operations Management

  • Technical Management

Organisation structure and key roles

  • Using the RACI model

Technology and Architecture

  • Generic requirement for an integrated set of ITSM technology


This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.




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