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ITIL

ITIL Foundation Certificate in IT Service Management V3 Overview

Course Code: ITIL-A3      Days: 1
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Course Overview

This one day course is designed for those familiar with ITILV2 and now want to understand what the differences are between ITIL V2 and ITIL V3. It focuses on the new structure (The service Lifecycle) and how this extends beyond the Service Support and Service Delivery focus in ITIL V2.

Audience

This course is aimed at all stakeholders in Service Management, including IT Service Managers and Service Professionals.

Skills Gained

On completion, delegates will have a better appreciation of the improvements to ITIL, understand what they are and the benefits they will bring to both IT and the business.

Prerequisites

Delegates will need a working knowledge of ITIL(R) v2 and must possess ITIL(R) Version 1 or v2 Foundation Certification in order to attend this course.

Course Outline

Why has ITIL been restructured?

The Service Lifecycle

  • Understanding the service lifecycle and the objectives and business value for each phase in the lifecycle.

What does Service Strategy offer and what does it consist of?

What does Service Design Offer and what best practice processes are involved?

  • What does Service Transition offer and how is it managed?
  • Functions and procedures in Service Operation to ensure quality service delivery.
  • How to ensure the service(s) do not stagnate through Continual Service Improvement.

In each of the stages of the lifecycle familiar processes will be recognised and additional/new processes and practices will be highlighted.



This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.




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