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Course Overview In today's ever-changing business environment, individuals find themselves having to build new relationships all the time as more networking is expected. This course is designed to enable participants to understand and practise the necessary skills and approaches for achieving successful outcomes from their working relationships. Audience For anyone whose success at work depends on building constructive relationships with their colleagues, customers and clients. Skills Gained - Develop a greater awareness of your behaviour and its effect on others
- Become more aware of the messages you give others - verbally and non-verbally
- Develop the skills that will enable you to build good working relationships
- Increase your level of positive thinking and build self-esteem
- Achieve better results more easily by working well with others.
Course Outline - Understanding the barriers to interpersonal communication
- Taking responsibility for your behaviour: the effect of your behaviour on yourself, other people and your organisation
- Choosing and making an approach
- Assessing short and long-term goals
- Opening and using the channels of communication
- The importance of assertiveness and how it can help you to handle difficult situations
- The skills of interpersonal communication: listening, observing and questioning
- The importance of positive thinking in building good relationships
- The importance of matching words with behaviour
- Gaining co-operation and commitment from others
- Action planning: identifying individual learning points and actions from the course.
How to make a booking for the OYIPS course
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