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Course Overview The course provides an introduction to ITIL version 3 best practice and how it differs from the current ITIL guidelines. Audience Existing holders of the ITIL Foundation Certificate from earlier versions of ITIL who want a fast track route to an ITIL v3 Foundation Certificate level of knowledge. Skills Gained - An understanding of the new Service Lifecycle approach to implementing new and changed services
- An understanding of the new additional processes
Examinations - The Foundation Bridging Certificate in IT Service Management.
- For delegates who hold an earlier version of the ITIL Foundation Certificate, this is a pre-requisite for the higher level ITIL v3 qualifications (Capability and Lifecycle) leading to the ITIL Diploma.
- The examination is a 30-minute multiple choice paper (20 questions), normally taken at the end of the course.
Prerequisites Existing holders of the ITIL Foundation Certificate from earlier versions of ITIL who want a fast track route to an ITIL v3 Foundation Certificate level of knowledge. Course Outline To educate delegates in changes brought about by the new ITIL v3 refresh documenting industry best practices. The course covers the new Service Lifecycle approach to implementing new and changed services, and outlines all changes to existing processes as well as covering the new additional processes. Follow On Courses ITIL v3 qualifications (Capability and Lifecycle) leading to the ITIL Diploma.
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How to make a booking for the ITIL-F3-UG course
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