Sales Skills: Communication: Telephone/Telesales Skills Best Practice

Audience

The Telesales Workshop is designed specifically for Sales people who are Telephone based and involved in Cold Calling and / or Up Selling into new and existing accounts. It will also uplift sales behaviours of the Telesales professional and identify key elements of the sales process to enhance capabilities of any people working in a 'sales through service' environment.

Skills Gained

• Identify and understand best practice in all the key stages of the telesales call
• Share best practice and identify strategies to overcomallenges
• Identify the key areas for further individual development
• Rapidly apply new practices and behaviours with customers and prospects
• Gain new insights into customers thought processes to easily engage and build trust.
• Benefit from easy to implement tips, which will further accelerate your success.

Course Outline

The 19 dimensions for sales skills:

• Articulation
• Manner
• Identifying the decision maker
• Locating the decision maker
• Establishing credibility
• Getting past the gate keeper
• Objection handling at the start of the call
• Opening pitch
• Pitching
• Company offerings
• Case studies and anecdotes
• Probing for information
• Identifying and using your Sales Value Proposition
• Differentiating your organisation/offering from the competition
• Understanding the prospect needs
• Attentiveness
• Concluding the sale
• Dealing with objections when concluding the sale
• Agreeing next steps and negotiating deadlines

Sales Skills: Communication: Telephone/Telesales Skills Best Practice / BPT