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Course Overview This five day CallPilot Installation and Configuration training course is designed to lead the student through a typical CallPilot system installation, teaching each step in the installation and configuration process. CallPilot software is factory installed on the CallPilot server and the students install the system hardware in a hands-on lab environment. Additional CallPilot administration and client software is installed and tested to verify the correct operation of CallPilot features. Classroom and lab facilities are designed to replicate a customer's site, switch room, and network facilities. Emphasis is placed on the tasks that an installation technician can expect to perform in the field. Basic system maintenance tasks covered in this course include backing up system data, upgrading keycode-controlled features, and monitoring system operations. This course does not teach basic computer configuration, Microsoft Windows operating system installation, or IP networking, as these subjects are required prerequisite knowledge. This course is strongly recommended as preparation for the Nortel Certified Support Specialist CallPilot Installation and Configuration exam. Audience This training course is designed for distributors and installation technicians whose job function includes installation, configuration, and basic system maintenance responsibilities on the Nortel CallPilot unified messaging system. Skills Gained Upon successful completion of this course, you will be able to: - Install the CallPilot Release 4.0 system in accordance with customer requirements and applicable Nortel documentation
- Configure the CallPilot Release 4.0 system for messaging operations in accordance with customer requirements and applicable Nortel documentation
- Perform routine diagnostics, fault isolation and maintenance tasks in accordance with applicable Nortel documentation
Prerequisites - 6649A - Communication Server 1000S Release 4.5 Installation, Maintenance and Configuration
- 6922A - Communication Server 1000M 4.5 Configuration and Maintenance
- 6607A - Communication Server 1000E Release 4.0 Installation, Maintenance and Configuration
- 25006B - Meridian 1 PBX Large Switch Installation and Maintenance
You must have knowledge of or experience with the switch that is connected to the CallPilot server. This includes the ability to perform the following tasks: - Demonstrate a basic understanding of how the switch routes and processes calls
- Establish the switch cabling connections
- Configure the switch
Course Outline - CallPilot Overview
- Configuration of the Switch for CallPilot
- Installation of the CallPilot Server
- Setting Up the CallPilot Server
- Setting Up the CallPilot Administration
- Remote Access to the CallPilot Server
- CallPilot Desktop Messaging
- My CallPilot
- CallPilot System Backups
- Upgrade of the CallPilot System
- CallPilot Maintenance
How to make a booking for the 0329C course
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