Tivoli Business Services Manager 4.1 for Administrators

Course Overview

Tivoli Business Services Manager (TBSM) helps visualise the health of critical business services and associated Service Level Agreements (SLAs). TBSM 4.1 enables IT to target resources and actions toward the most critical and costly IT resources and issues, ultimately delivering the greatest impact to the business. In this course, you will learn how to develop and build service models, configure service views, and the how to configure TBSM 4.1 to receive service events from a variety of monitoring products and their associated data feeds. Through hands-on exercises, you will use, configure, and administer TBSM 4.1.

Audience

System Administrators and System Managers tasked with configuring and administering TBSM 4.1.

Skills Gained

After completing this course, students should be able to:

• Evaluate business processes to develop service models.
• Build TBSM 4.1 Service Models.
• Use and configure TBSM 4.1 service views.
• Use advanced features of service models to expand model coverage.
• Configure maintenance windows for managed Service Level Agreements (SLAs).
• Configure Data Fetchers to retrieve service data from external databases.
• Configure the TEC probe to receive events from TBSM event sources including TEC and ITM
• Administer data feeds from service event sources.
• Build service models using auto-population, data fetchers, and External Service Dependency Adapters (ESDAs).
• Develop custom service views for users.
• Administer users and groups within TBSM 4.1 and the IBM Netcool Security Manager framework.
• Use and program the TBSM 4.1 Application Programming Interface (API).
• Provide infrastructure administration for the TBSM 4.1 environment.
• Install TBSM 4.1 using the installation GUI.
• Describe bidirectional data flow between the OMNIbus Object Server and the TBSM server.
• Describe the steps necessary to configure a TBSM 4.1 failover server.
• Troubleshoot operations using TBSM logs.

Prerequisites

Background in networking protocols and architectures.

• Familiarity with database concepts.
• Familiarity with system monitoring and system event concepts.
• Familiarity with IBM Netcool OMNIbus Object Server.

Course Outline

• TBSM 4.1 Overview
• TBSM 4.1 Service Models
• TBSM 4.1 Service Views
• Maintenance windows
• Data fetchers, data feeds, and the TEC Event Integration Facility (EIF) Gateway
• Auto-population with data fetchers and ESDAs
• Custom views
• Administering users and groups
• TBSM 4.1 API
• Support the TBSM 4.1 environment as an administrator
• Describe bidirectional data flow between OMNIbus and the TBSM server
• Troubleshoot operations using TBSM logs
• Configuring TBSM 4.1 server failover
• Install TBSM 4.1

Tivoli Business Services Manager 4.1 for Administrators / TM33AGB (TM33AGBGB)