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Course Overview Course Overview Cross functional teams, flatter working structures and increasing compliance issues are just some of the contemporary workplace challenges that increase the importance on the creation of effective working relationships. This two day programme will enable you to create better relationships by developing self insight, understanding of others, and how to deal with conflict before and as it arises. Audience Anybody with a need to create better relationships within the working environment, and a desire to gain an insight into understanding and communicating better with others. Skills Gained - To understand why you behave in the way you do
- To recognise what strengths you can bring to a relationship and how you can use them to relate effectively with others
- To recognise and understand your own 'challenging relationships' and what you can do to positively manage them
- To develop practical communication techniques to build rapport
- To understand and recognise potential conflict situations
- To determine how to be effective in resolving conflict by developing your own conflict style
Course Outline DAY 1: TAKING STOCK OF WHAT MOTIVATES ME - What influences our behaviour?
- Understanding why you behave in the way you do
- The impact of your motivational values
UNDERSTANDING AND DEALING WITH CONFLICT - Your conflict sequence
- Learning how to recognise other people's conflict 'flags'
- Strategies for conflict resolution
MANAGING YOUR PERSONAL STRENGTHS - Using personal strengths to have a positive impact on others
- Addressing your 'overdone strengths'
DAY 2: YOUR CHALLENGING RELATIONSHIPS - It takes two! -building rapport techniques
- What makes those relationships challenging?
- Identifying strategies that will help
GETTING THE COMMUNICATION RIGHT - Do people always understand what we mean?
- Transmitting the message
- Listening, questioning and feedback techniques
- Practicing dealing with a challenging situation
- Dealing with difficult behaviour
UNDERSTANDING CONFLICT - Causes and outcomes of conflict
- Your view of conflict
- Time to think! -analysing the situation
DEALING WITH CONFLICT - Conflict styles - your personal preferences
- Using the right style
- Practicing dealing with a potential conflict situation
How to make a booking for the CM030610 course
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