Managing Bullying at Work

Course Overview

This course is designed to help delegates recognise and cope with bullying in the workplace. It will enable delegates to explore the reasons behind bullying, the effects of bullying and to develop strategies for dealing with inappropriate behaviour.

Audience

Anyone, at any level of the organisation, who would like to learn how to deal with bullying in the workplace.

Skills Gained

• An awareness of what bullying behaviour is and what effect it has on others
• An understanding of how individuals can become bullies without knowing it
• An understanding of the importance of assertive communication in challenging other people's behaviour
• An understanding of how to manage emotions for better effect
• The opportunity to develop practical coping strategies

Course Outline

• Introduction and Course Objectives
• What bullying is and what effect it has on others
• Games Theory - 'victims, rescuers and persecutors'
• Understanding the behaviour of both the bullies and the bullied
• Dealing with inappropriate behaviour
• Managing emotions
• Practical coping strategies
• Assertive communication - getting the best behaviour from everyone
• Helping the bullies and the bullied to develop better communication skills
• Action Planning
• Summary and Action Plans Agreed