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Course Overview Managing your emotions under pressure. Does your temper ever get you into trouble? Do you sometimes rub people up the wrong way? Do you ever waste time through overreacting? All business is people business. Like it or not, your effectiveness often depends on how people feel about you, and whether or not they support you. Yet, relationships can be fragile. This workshop is designed to help you avoid self-sabotaging those relationships by overreacting and provides an opportunity to develop the steady self-control other people respect and react positively to. Audience Anyone, at any level in an organisation, who believes that they are more productive, and that relationships are more effective, when they are in control of themselves (rather than out of control). This course is essential for supervisor training and management development as without it individuals will always be manipulated by the negative emotions they cannot control. Skills Gained By completing this course, delegates will be taught how to: - remain calm when you start to lose your temper
- stay effective when you're upset
- change the habits you have struggled with
- stay productive when you feel overwhelmed
Course Outline - Introduction
- Clarifying objectives for the day Identifying your troublesome emotions
- How to change your habitual behaviour
- The cycle of development
- One technique that will dramatically improve your performance
- Understanding your 'Horse' and 'Rider' and how to use them
- How to get rid of unwanted behaviour
- How to install desired behaviour
- How to quickly relax when under pressure
- Identifying your 'Leg Lifters'
- Responding from choice rather than automatic reaction
- How to create your own sliding scale of emotional response which is appropriate to the situation
- Keeping your self-esteem high
- Learning the ABC Method of changing the behaviour you no longer want
- Working the ABC Method through personal examples
- Reducing the effect negative emotions have on you
- How to tap into your own 'Success' state
- Identifying the values in your life
- How to action, and live, your values day-to-day
Any remaining questions Action planning Summary
How to make a booking for the CM030643 course
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