Business Process Management

Course Overview

The course will contain a substantial amount of Hands-On work. Delegates will be introduced to topics during theory sessions and these will be followed by lab exercises relating to the topic. Exercises will reflect commercial scenarios.

Business Process Management (BPM) sits between Management and Information Technology, incorporating tools and techniques to design, implement, control, and analyze Operational Business Processes - these typically involve people, entire organisations, software applications

This course has been developed for real-world, commercial scenarios by our expert instructors. See below for detailed syllabus. If you have a technical question, please contact us.

Audience

Business Consultants, Business Analysts, Business Process Engineers, System Analysts, Anyone who is involved in analysing and planning Business Processes.

Skills Gained

You will learn:

• 1. The fundamentals of Business Process Management
• 2. BPM Implementation Strategies
• 3. Process Modeling, Analysis & Design
• 4. Governance and Business strategy
• 5. Modeling a process with BPMN
• 6. Fault Handling and Exception Management
• 7. Business Rules
• 8. BPM as enabler of SOA: Key components
• 9. Architecture of a BPM System

Prerequisites

N/A

Course Outline

Introduction

• A Brief History of Process
• The Process Perspective
• Process Management
• Process Modeling Analysis & Design
• Business Process Management Framework
• Business Process Management Systems (BPMS)
• Business Process Architecture

BPM Implementation Strategies

• BPM Value Proposition
• The BPM Communityo Why automating BPM?
• Topology of a SOA reference architecture
• BPM Vendors overviewo Positioning of BPM tools

Aligning IT and Business

• BPM vs BPMS
• When to choose a BPMS
• IT and business must work hand in hand Matching the right technology to your problem
• Adopting a development model
• Overview of a BPM system
• Terms and concepts

Understanding Basic Concepts and Architecture

• Process Modeling
• Process Analysis
• Process Design
• Components and structure of a BPMS
• Enterprise Process Management Planning
• Key Skills, Roles and Responsibilities

Governance and Business strategy

• The personal perspective
• Innovation, growth and flexibility
• Convincing the CEO,CIO, and Business units
• The past: data/functions vs objects & services
• The future: core business logic vs process control
• Design implications for Architects
• Alignment of Business and IT
• The Role of Business Stewardship
• The Role of Business Rule Analysts

Modeling a process with BPMN

• The added value of BPMN
• Composability and basic services
• Promoting an incremental and iterative approach
• Why should Use Cases drive the project?
• Declaration of message properties o Use of correlation sets
• Develop a complex parallel execution of activitieso Designing concurrency
• BPMN implemented by vendorso Example: Microsoft XLANG
• Example: Oracle SOA Suite and BPEL4WS

Fault Handling and Exception Management

• Defining Events
• Configuring Timeouts
• Handling Faults
• Catching Exceptions
• Compensation Management

Business Rules

• Motivations for BRs
• Basic Concepts
• Rule Maturity Model (KPI RMMT)
• KPI STEPT Principles
• New Roles of Business and I/T
• The Business Focus in Business Ruleso When is a BR Approach Appropriate?
• New Aspects for Scoping a BR Project
• Key Elements of a BR Project Plan
• The Role of a BR Pilot
• Overview of Mining BRs from Code

BPM as enabler of SOA: Key components

• Application frontends
• Basic Services
• The value of an ESB
• Using a Repository
• Increased agility for the businessThe BPM Board
• Distributing technology white papers

Controlling; measuring improvement processes

• Managing the repository
• Setup of a quality gateway
• The 4 pillars of success

Metrics

• The context of organisational performance
• What makes a good metric
• Measurement & management hierarchy
• Process management: More than measurements
• Metrics within processes Management roles in measurement
• Management questions to be answered
• Pitfalls of process management efforts

Architecture of a BPM System

• EAI and B2B aspects
• Topology and scalability
• Design tools
• Deployment tools
• Monitoring and management
• The process engine
• Process definition repository
• Transaction manager
• Example Connector framework

Core BPMS features and Interfaces

• Repository supporto Database support
• The level of required customization
• BPEL language compliance
• Involvement of development languages
• Human workflow solutions

Choosing the right approach

• What BPM Approach is right for your project
• Scope the rules in your project before starting
• Plan the project for a BPM advantage
• Attach business rules to process models
• Craft a roadmap for your first BPM project