Service Level Agreements

Course Overview

Manage your service level agreements to build strong customer relationships and enhance service performance.

Learn how to develop, write and implement an effective Service Level Agreement that defines and documents the expectations of both the customer and service provider.

Audience

Everyone involved in the production and maintenance of Service Level Agreements.

Skills Gained

The knowledge to negotiate, develop and write a SLA, an understanding of the challenges and how to monitor service levels. You will leave the course having developed a Service Level Agreement template to use and an understanding of how to implement it in your own work environment.