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ITIL ® Manager's Certificate in IT Service Management V3 Diploma Bridging Upgrade

Course Code: ITIL-M3-UG      Days: 5
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Scheduled Dates (sort by: location | date)
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24/11/08 London (Greater) £ 1,650
01/12/08 London (Greater) £ 1,395
08/12/08 London (Central) (EC4) £ 1,650
08/12/08 Manchester (Greater) (SK4) £ 1,495
08/12/08 Tyne and Wear (NE38) £ 1,650
15/12/08 London (Central) (EC1) £ 1,495
15/12/08 Manchester (Greater) (M1) £ 1,650
05/01/09 Midlands (West) (B4) £ 1,495
05/01/09 Shropshire (TF2) £ 1,650
05/01/09 Yorkshire (West) (LS12) £ 1,650
12/01/09 London (Central) (EC1) £ 1,495
12/01/09 Manchester (Greater) (M1) £ 1,650
12/01/09 Yorkshire (West) £ 1,395
19/01/09 Glasgow (G2) £ 1,495
26/01/09 Cheshire (WA14) £ 1,650
26/01/09 London (Greater) £ 1,395
26/01/09 Manchester (Greater) (OL10) £ 1,395
26/01/09 Wiltshire (SN5) £ 1,495
02/02/09 London (Central) (EC4) £ 1,650
02/02/09 London (Greater) £ 1,650
02/02/09 Yorkshire (West) (LS1) £ 1,650
09/02/09 Bristol (BS32) £ 1,495
09/02/09 Manchester (Greater) (OL10) £ 1,395
09/02/09 Tyne and Wear (NE38) £ 1,650
16/02/09 London (Central) (EC1) £ 1,495
16/02/09 TBA £ 1,650
16/02/09 Yorkshire (West) (LS11) £ 1,495
23/02/09 London (Greater) £ 1,395
02/03/09 Yorkshire (West) (LS12) £ 1,650
09/03/09 Midlands (West) (B4) £ 1,495
09/03/09 Worcestershire (WR1) £ 1,395
09/03/09 Yorkshire (West) £ 1,395
16/03/09 Bristol £ 1,395
16/03/09 Cheshire (WA14) £ 1,650
16/03/09 London (Central) (EC1) £ 1,495
16/03/09 Edinburgh (EH1) £ 1,495
23/03/09 London (Greater) £ 1,395
23/03/09 Manchester (Greater) (OL10) £ 1,395
30/03/09 London (Central) (EC4) £ 1,650
30/03/09 Wiltshire (SN5) £ 1,495
20/04/09 London (Central) (EC1) £ 1,495
20/04/09 London (Greater) £ 1,395
20/04/09 Yorkshire (West) (LS1) £ 1,650
27/04/09 Bristol (BS32) £ 1,495
27/04/09 Manchester (Greater) (OL10) £ 1,395
04/05/09 Yorkshire (West) £ 1,395
11/05/09 Manchester (Greater) (SK4) £ 1,495
18/05/09 London (Greater) £ 1,395
18/05/09 Midlands (West) (B4) £ 1,495
Prices exclude VAT.
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Course Overview

Open up a range of ITIL(R) v3 qualifications.

Service Management, and in particular ITIL(R), has developed as a discipline over recent years leading to the release of ITIL(R) v3 in early 2007. This introduced a number of additional components and concepts over the previous version increasing its relevance to organisations who deliver or consume services internally and externally.

The ITIL(R) Foundation Certificate in Service Management has been a popular, globally recognised qualification to allow holders to demonstrate a knowledge and understanding of the subject. This course allows holders of a v2 Foundation Certificate to upgrade their knowledge and sit the upgrade exam administered and accredited by ISEB and the APMGroup.

Audience

This course is for anyone who has an ITIL(R) v2 Foundation qualification who either simply would like to upgrade their certification and knowledge or requires a v3 Foundation certificate as a pre-requisite for further ITIL(R) v3 qualifications.

Skills Gained

During the course, you will learn:

  • Understand the differences between V2 and V3.
  • Understand the key principles and models in good practice.
  • Understand the basic key concepts in the service lifecycle, processes, functions and roles.
  • Understand basic technologies and architectures difference.

Prerequisites

The delegates must come with a good knowledge of ITIL V2 this course is not aimed to give delegates a refresh of V2. It is aimed to upgrade from V2 to V3 and explain what's new and what has changed.



This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.




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