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Course Overview Open up a range of ITIL(R) v3 qualifications. Service Management, and in particular ITIL(R), has developed as a discipline over recent years leading to the release of ITIL(R) v3 in early 2007. This introduced a number of additional components and concepts over the previous version increasing its relevance to organisations who deliver or consume services internally and externally. The ITIL(R) Foundation Certificate in Service Management has been a popular, globally recognised qualification to allow holders to demonstrate a knowledge and understanding of the subject. This course allows holders of a v2 Foundation Certificate to upgrade their knowledge and sit the upgrade exam administered and accredited by ISEB and the APMGroup. Audience This course is for anyone who has an ITIL(R) v2 Foundation qualification who either simply would like to upgrade their certification and knowledge or requires a v3 Foundation certificate as a pre-requisite for further ITIL(R) v3 qualifications. Skills Gained During the course, you will learn: - Understand the differences between V2 and V3.
- Understand the key principles and models in good practice.
- Understand the basic key concepts in the service lifecycle, processes, functions and roles.
- Understand basic technologies and architectures difference.
Prerequisites The delegates must come with a good knowledge of ITIL V2 this course is not aimed to give delegates a refresh of V2. It is aimed to upgrade from V2 to V3 and explain what's new and what has changed.
This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.
How to make a booking for the ITIL-M3-UG course
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