Team Leading/Supervisor Skills: Manage the Team

Scheduled Dates Locations filtered. Show all UK course locations.

Course Overview

• Are you managing a team?
• Would you like to be able to schedule resources?
• Do you want creative ideas to come easily?
• Do you need to motivate a group of people to work for you?
• Do you want to have creative ideas?
• Are you dealing with things reactively rather than proactively planning them?
• Need to run appraisals and manage performance?

If the answer is "YES" - this is the course for you!

Developing management abilities is key to the growth of both the individual and the company. It is imperative that new supervisors and managers acquire the foundation of relevant skills upon which to build their career.

You will acquire new skills in motivation, communication and organisation and as a result will feel more confident about managing a team, planning workloads and managing performance.

Audience

Anyone managing staff will receive the complete toolkit of skills they need from this course. Existing managers with little formal training will also benefit from experiencing the latest thinking and best practice.

Skills Gained

How will my company benefit?

• Companies need managers to motivate and drive teams to get work done.
• There is huge company benefit in terms of: work saved, time saved and retention of effective staff, by good managers who know what they are doing and can motivate teams to accomplish what they have planned.

How will I benefit?

• Being able to plan work for your team, motivate them to complete it to the best of their ability, and coach when their efforts do not match the requirements are vital management skills. If you can also manage your time, communicate with clarity and drive the team forward then you will experience less stress and gain more recognition for what you do.

What will I gain?

• Understand how teams work and the dynamic cycle they follow
• Learn how to plan and resource work tasks
• Learn how to allocate tasks and monitor them
• Organise your own time and personal development
• Be able to recognise the key elements of your communication
• Learn how to manage meetings that result in action not minutes
• Practice motivating and coaching techniques to improve team performance
• What do I gain from the practical workshops?
• Use GROW to create great coaching sessions
• Experience using resourcing tools
• Interaction with other people with different communication styles and learn how to give and receive feedback in a positive way
• Practice in presenting to a group of peers
• Experience in using new tools to collect and structure information
• Practice being heard whilst listening to others in meetings
• Creation of a personalised daily plan

Course Outline

DAY 1

Introduction & welcome

• You will meet other delegates in a similar position of responsibility to yourself.
• An experienced, friendly trainer will ensure the course focuses on the particular skills you want to develop.

The role of the manager

• You and your class colleagues will discuss your roles and what makes a manager different to a supervisor or a leader / director. You will discuss managers who have been great and not so great and identify what the key skills are that they need.

Barriers to success

• You will discuss what barriers there are to team success and what happens when teams don't co-operate. We will then look at dealing with problems and the ownership of the issues as well as how to brief the team.
• You will role play briefing teams and work with course colleagues to decide how problems should be resolved.

Management cycle

• We will use the team dynamic cycle and Drexler-Sibbetts model to assess what stages you and your team go through and introduce various tools along the way.

Building relationships

• We use work association to model what stages relationships go through and what you can do for each team member at each stage.

DAY 2

Growing people

• We look at talents, competencies and learning styles to assess how people grow when they are managed properly and what a personal development plan looks like / sounds like / feels like.
• Finally we will use the GROW coaching technique to learn how to get individual's to take responsibility for their own development.
• You will role play giving and receiving feedback as well as coaching using GROW so that you can effectively assess and improve team performance.

Managing performance

• You will learn how to assess the performance of others. We will look at giving and receiving positive feedback rather than neutral or negative in terms of shaping team behaviours. You will use the feedback to improve your performance and check you get your message across in a professional and respectful way.
• You will run a sample appraisal.

DAY 3

Manage resources

• You will learn how to define goals by agreeing objectives, constraints, assumptions and documenting these. You will then see how goals can be broken down into tasks and allocated to team members. We will then discuss various methods of working with others to monitor and control the completion of tasks to the right standards by defining success criteria, managing expectations and change.
• You will create goals, tasks and schedule work assignments for your team.

Get creative

• We explore how to get truly original ideas and how to generate many ideas by using problem inversion, brainstorming, altered paradigms and assumption busting. We then look at how to choose the best of the ideas to work with.
• You experience taking a standard problem and turning it around to see it from a different perspective and challenge your group to come up with the most creative solutions.

Stay on top

• First we discuss accepting the need for self improvement and becoming motivated personally to take responsibility for it. Then you will look at various ways of developing yourself and build an improvement plan. We will then come up with ways of tracking progress and measuring success.
• You create your own store of personal dynamite and plan how you will ensure you succeed with your goals.

Action plan

• You devise an action plan for your team and for your own personal development.

Team Leading/Supervisor Skills: Manage the Team / MTT