Balanced Business Scorecard

Course Overview

At the highest level, the Balanced Business Scorecard is a framework to help organisations to clarify their vision and strategy and translate them into operational objectives that drive both performance and behaviour. It is a management system that uses measurement to provide feedback on internal processes and external outcomes in order to improve the strategic performance and operational results. Over the last decade the Balanced Scorecard has become established management best practise for the private sector but is equally applicable and beneficial for the public sector.

This programme uses a lively mixture of theory and work on public sector case studies to help delegates gain a thorough understanding of the benefits and challenges of implementing a Balanced Scorecard in the public sector.

Audience

This course is for executives, managers and staff working in the public sector who want to know more about the Balanced Scorecard or are involved in developing and implementing such an approach in their organisation.

Skills Gained

This two-day course covers the structure, process and challenges of building, implementing and using a Balanced Scorecard in the public sector to improve performance and to put strategy at the centre of key management processes and systems.

This course will enable delegates to:

• Describe the structure and typical content of a public sector Balanced Scorecard.
• Build a Balanced Scorecard for a public sector organisation.
• Use a Balanced Scorecard in a management-for-results environment.
• Understand how to use the Balanced Scorecard to align operational activity with strategy.
• Understand the Change Management implications of implementing a Balanced Scorecard.

Prerequisites

None

Course Outline

Introduction

• Background.
• Difficulties of implementing strategy.
• Basic structure of a Public Sector Balanced Scorecard.
• Impact of a Balanced Scorecard.

Strategy Maps

• Cause and effect linkages.
• Strategic themes.
• Objective linkages.
• Architecture of a strategy map.
• Four perspectives of a Balanced Scorecard.

Balanced Scorecard

• Performance measurement.
• Outcomes and performance drivers.
• Structure of a Balanced Scorecard.
• Target setting.
• Performance measures for the four perspectives.

Cascading the Balanced Scorecard

Functional, support and partner scorecards.

• Personal scorecards.

Developing a Balanced Scorecard

• The key process steps to develop a Balanced Scorecard.
• A timetable for development and involvement.
• Identifying and rationalising strategic initiatives.
• Assessing and managing risks.

Implementing a Balanced Scorecard

• Communicating and aligning the organisation.
• Planning and target setting.
• Strategic feedback and learning.
• The critical importance of effective change management.

The Strategy Focused Organisation

• Executive Leadership.
• Translating strategy into operational objectives and aligning the organisation.
• Making strategy everybody's job.
• Making strategy a continual process.