Business Process Management

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Course Overview

Business processes are the means by which an organisation delivers value to their customers. When they fail to perform they fail us and fail our customers, ultimately our business fails its stakeholders. The more organisations change, the more they must concern themselves with their stakeholder relationships, and the design and management of their processes so that organisations, people and technologies have a common business purpose. Business Process Management takes a strategic approach to process design that is driven from the outside-in by focusing on the business drivers and expectations of the stakeholders.

Audience

Business and IT executives, managers, project managers and team managers who will be involved in analysing and redesigning their business processes.

Skills Gained

This intensive two-day programme focuses on the essential skills business people require to analyse and redesign their processes.

Skills Gained

This course will enable delegates to:

• Develop a business process strategy to meet stakeholder needs.
• Analyse, improve, design and develop processes to meet stakeholder needs.
• Align technology, organisation, and facilities with the business process strategy and design.
• Apply their knowledge to manage process projects effectively.
• Identify, clarify and manage business benefits arising from process change.

Prerequisites

No pre-requisites have been defined for this course

• Course Outline

  Introduction

  Introduction to Business Process Management and the critical success factors for effective process renewal.

• Overview of the Business Process Management Methodology.

• Business Process Strategy

  Understanding the business context and determining the stakeholder requirements.

• Identifying the core, guiding and enabling processes.
• Defining a process architecture and agreeing the process renewal priorities.

• Process Design and Planning

  • Project organisation and governance, project scope and plan, and risk management.
  • Benefits analysis and management; developing a business case.
  • Defining a Process Vision, analysing current processes and identifying added value activities.
  • Identifying and evaluating process renewal options.

• Process Development and Verification

  Developing the process renewal outlines, process mapping, identifying and applying business scenarios to validate process designs.

• Aligning the organisation structure and job roles with new process.
• Process organisations and Process Owners.

• Implementation and Continuous Improvement

  Piloting and implementing the new process, including ICT and facilities.

• Operating and managing the new process and establishing a continuous improvement environment.

• Follow On Courses

  • Business Process Modelling [ BPG ]

  Notes

  Delegates can extend their change management and process mapping skills by attending the 2 day ICM and BPG courses.

• This programme is delivered in conjunction with our partner organisation Business Transformation (Training and Coaching), www.business-transform.co.uk

Business Process Management / DMBPM