Course Overview
Leaders and managers of organisations are under unrelenting pressure to improve performance, both in the short and long term. Most organisations are continually striving to improve quality and reduce both costs and time. There is a constant stream of 'new ideas' on how to get and stay at the top. Six Sigma maybe considered one of these new ideas but looking closely shows a significant difference.
Six Sigma is a comprehensive and flexible system for achieving, sustaining and maximising business success. Six Sigma encompasses a wide range of proven best practice tools for improving process, product and organisational performance.
Six Sigma is uniquely driven by a close understanding of customer needs, disciplined use of facts, data and statistical analysis, and diligent attention to managing, improving, and reinventing business processes.
This two day course is just the start of your Six Sigma journey. Further training, workshops and consultancy support are available to help you on this journey.
Audience
This course is for executives, managers, project managers and team members who want to know more about Six Sigma concepts and processes and how to implement the approach in their organisation.
Skills Gained
This two day course covers the key concepts of Six Sigma, outline a roadmap for implementation and introduces the fundamental performance improvement and design approaches that are central to Six Sigma's success.
This course will enable delegates to:
- Understand the fundamental concepts of Six Sigma.
- Understand the key process steps of the Six Sigma roadmap.
- Adapt the Six Sigma roadmap to the needs and priorities of their organisation.
- Understand how Six Sigma is applied to incrementally improve process performance and, when appropriate, to redesign a process.
Prerequisites
None
Course Outline
Introduction to Six Sigma
- The key themes of Six Sigma.
- Variability and defects.
- Six Sigma versus Total Quality Management.
- Application to service and manufacturing environments.
Six Sigma Road Map
The five key steps in implementing Six Sigma.
- Choosing a start point.
- Selecting projects.
Six Sigma Organisation
Roles and responsibilities.
- Business Quality Council.
- Training and development.
Core Processes
Identifying and mapping core processes.
- Key Outputs and Customers.
- SIPOC diagrams.
Customer Requirements
Voice of the Customer
- Performance standards.
- Analysing and prioritising requirements.
Measure Current Performance
- Discrete versus continuous measures.
- Measurement process.
- Selecting measures.
- Defects, yields and defect opportunities.
- Cost of Poor Quality.
Performance Improvement
Define Measure Analyse Improve Control (DMAIC) incremental improvement model.
- Define Measure Analyse Design Verify (DMADV) process redesign model.
Sustaining Improvements
Control charts, scorecards and contingency plans.
- Process ownership.
- Closed loop management.
