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Course Overview The Servicing HP Desktops, Wprkstations and Notebooks course prepares service specialists for the remedial maintenance necessary to restore commercial hardware to operational levels. Audience This course is intended for any individual required to provide basic hardware support for the purpose of restoring HP desktop, personal workstation, notebook, tablet PC and thin client hardware to factory operational levels. Skills Gained Benefits from attending the course Upon successful completion of the course, service specialists should be able to: - Identify the products within the HP desktop, personal workstation, notebook, tablet pc and thin client product ranges
- Use the appropriate tools and utilities to adequately troubleshoot and configure these HP products
- Use the appropriate resources and service documentation to quickly and accurately find product-specific information
- Demonstrate basic troubleshooting skills using HP troubleshooting methodology
- Demonstrate technical proficiency and skills by working through practical problems in animated labs
Examinations 37391 - Servicing HP Desktops, Workstations and Notebooks HP2-Q01 Prerequisites - Zero to six months practical experience in basic hardware service and maintenance
- While HP no longer requires A+ certification, it is highly recommended. The A+ training and testing provide a valuable knowledge foundation that can be built upon to efficiently and effectively support HP products.
Course Outline - Module one is an overview of the current HP products and relevant options and accessories.
- Modules two and three review useful HP software tools and utilities and introduce essential HP resources and documentation
- Module four discusses configuring and upgrading HP computers while modules five and six introduce the HP troubleshooting methodology and provide extensive troubleshooting and repair information.
In addition to the lecture and demonstration, the class will be provided exercises that are to be done by the students on hardware provided in the classroomn.
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