Human Resources Skills: Performance Reviews (1 day)

Course Overview

Performance reviews are an essential component of employee development. Someone once said, 'If you always do what you've always done, you'll always get what you've always got.' And, remember what the German philosopher Goethe said: 'Treat people as if they were what they ought to be and you help them become what they are capable of being.'

Setting goals and objectives to aim for will give supervisors and employees a unified focus and targets to aim for. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.

Audience

Those who are involved in performance review.

Skills Gained

• Recognise the importance of having a performance appraisal process for employees.
• Understand how to work with employees to set performance standards and goals.
• Develop skills in observing and giving feedback, listening and asking questions, for improved performance.
• Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere.
• Develop strategies for managing employee performance.

By the end of this class you will have learned

• The importance of performance appraisals
• How to avoid stereotyping
• Developing standards and goals
• Documenting performance
• Performance feedback and coaching
• Developing an interview format
• The appraisal as a two-way process
• Managing employee performance
• How to fire someone
• Accepting criticism

Prerequisites

None

Course Outline

• History of Performance Appraisals
• Employees' Concerns About PAs
• What Makes PAs a Defensible Process?
• Stereotypes
• The Performance Management Process
• SMART Goals
• Goal Setting
• The Performance Management Cycle
• Setting Standards
• Day One Wrap-Up
• Performance Development Plan
• Feedback and Communication
• Listening

Human Resources Skills: Performance Reviews (1 day) / WDR1556