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Course Overview The course builds on the general principles, covered as part of the ITIL Foundation course (SMEV3 & SME). This enables the organisation to introduce Configuration, Change and Release Management processes as an integral part of its overall business-focussed Services Framework. Audience The course is suitable for anyone involved in the Configuration, Change and Release Management processes and offers a natural career development path for practitioner staff who already hold the ITIL Foundation Certificate. Examinations The qualification is based on a combination of in-course assessment and multiple choice examination. Additional exam fee for 2008 of GBP 130.00 will be applied. Prerequisites Students taking the EXIN Restore and Control exam must have completed an accredited course, and hold the ITIL Foundation Certificate. Course Outline - Introduction to Service Management with an emphasis on how the three core processes interface between each other and how they interface to other Service Management processes
- Introduction to Configuration Management outlining the need, scope, basic concepts and terminology of Configuration Management
- The four stages of Configuration Management: identification, control, status accounting and verification
- Implementation and Maintenance of the Configuration Management Database (CMDB)
- Introduction to Change Management outlining the need, the scope, the basic concepts and terminology of Change Management
- The normal and urgent change process lifecycle, including prioritisation, impact assessment and resource assessment
- The role of the Change Advisory Board
- Introduction to Release Management outlining the need, scope, basic concepts and terminology of Release Management
- Setting up a definitive software library
- Releasing and implementing new hardware and software components
- Using a CMDB to manage the incident, problem, change lifecycle
Follow On Courses - Other ITIL(R) Process Practitioner courses (3-day)
- Planning to Implement Services Management course (3-day)
- Managers Certificate in IT Service Management (2 x 5-day courses)
This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.
How to make a booking for the ITIL-P-RC5 course
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