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Course Overview If you want to acquire a detailed understanding of WebSphere Customer Center's functionality this is the course for you. For each of the subject areas spanned by the product, you are exposed to the data model and see how to handle a wide range of real-life scenarios through a multitude of enterprise services available in WebSphere Customer Center. Learn how organisations can minimize conflicting and duplicate data through such features as duplicate suspect processing and rules of visibility. Apply the knowledge that you acquire through heavy emphasis on exercises and activities. Audience This is an intermediate course for the entire product implementation and maintenance team, including system administrators, business specialists, and technical specialists who require a thorough understanding of the product's feature set. Skills Gained - Become self sufficient in getting the answers to real-life analytical problems
- Become proficient in reading and understanding the data model
- Read Extensible Markup Language (XML) requests and responses and understand them
- Evaluate which enterprise services apply to a specific situation
- Become familiar with the documentation included with the product
Course Outline - Introduction to WebSphere Customer Center
- Customer profile
- Customer relationships
- Customer portfolio
- Alerts
- Interactions
- Integrity layer
How to make a booking for the DC301AGB course
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