WebSphere Customer Center 7.0 New Features for Business Specialist

Introduction to new features that have been released with WCC 7.0.

Audience

This course is intended for anyone that needs to learn about new features in WCC 7.0 and does not want to fiddle with Java/J2EE code to customize and extended WCC. If you have Java/J2EE knowledge and programming skills please attend 'WebSphere Customer Center 7.0 New Features for Technical Specialists' course instead of this one.

Prerequisites

You should complete:

• - WebSphere Customer Center Inside Out (DC30G)
• or have equivalent experience with WCC.

• Skills Gained

  Introduce new features available with WCC 7.0

Describe how WCC integrates with:

• WebSphere QualityStage (QS) for Matching and Standardization,
• WebSphere DataStage (DS) for initial data load, and
• • Dun and Bradstreet for data enrichment.
  • Introduce enhanced search capabilities with:
• Phonetic Searches,
• Common Name Exclusion Search, and
• • Wildcard and Look-a-like Characters.
  • Demonstrate the new Data Stewardship UI capabilities for N-Party Collapse.
  • Introduce new Transaction Logging using the transaction traceability ID.
  • Introduce new composite xml templates used to update party and contract.

Course Outline

Name and Address Standardization (WebSphere QualityStage Integration)

- When Name and Address Standardization is used

• • Geographical Address Standardization
  • Probabilistic Party Matching (WebSphere QualityStage Integration)
• Duplicate Suspect Processing Reviewed
• • How QualityStage is used in the DSP process
  • Non-Persistent Aggregation of Duplicate Party Records
• Adding 2 (A1 - Suspect) parties to WCC
• • Viewing the consolidated Customer.
  • Macro Role Enhancements
• • Introducing the new elements that can be associated with a Macro Roles
  • Transaction Traceability
• • Transaction Log Introduction
  • Enhanced Search
• Phonetic Search Capabilities
• Partial Contact Method Search
• Partial Postal and Zip Code Search
• Seaching by Party Equivalency
• Common Name Exclusion Search
• • Party Macro Role Search
  • Delta Processing XML Composite Samples
• Updating Party using Contact Equivalency Key
• Updating Contract using Admin Native Key
• • Examining the composite XML transaction templates
  • Customer Since/Left Date
• • Introduction to new fields for Party Entity
  • N-Party Collapse
• Preview multiple suspect parties in one consolidate view
• • collapsing multiple parties
  • WebSphere DataStage Integration
• • Loading Data into WCC
  • Dun and Bradstreet Integration
• Retrieving a DUNS number
• • Enriching customer data using Dun and Bradstreet
  • Appendix
• • Outline of all remaining new features introduced in WCC 7.0
  • AGENDA:
  • DAY 1
  • ---
  • Introductions
  • Duplicate Suspect Processing
• WebSphere QualityStage integration (standardization)
• • WebSphere QualityStage integration (matching)
  • Aggregate Party Records
  • Party Macro Role II
  • Transaction Traceability ID
  • Search
• partial contact method search
• partial postal code search
• search by party equivalency
• search by party macro role
• search common name exclusion
• • search phonetic name and address
  • DAY 2
  • ---
  • Composite XML Templates
• Update Contract By Admin Sys Key
• • Update Party By Admin Sys Key
  • Customer Since/Left Date
  • N-Party Collapse
  • WebSphere Data Stage integration
  • Dun and Bradstreet integration
  • Appendix
  • Quiz

WebSphere Customer Center 7.0 New Features for Business Specialist / DC311AGB (DC311AGBGB)