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Course Overview This course helps students manage WebSphere-related problems within their organisations. It also explains how to access online support assistant tools to resolve problems, and how to effectively communicate with IBM support teams to identify a problem and find a solution. The course demonstrates methodologies and techniques for problem determination, and discusses some commonly-encountered scenarios. Audience This course is designed for WebSphere administrators and professionals who work on WebSphere-related projects and applications. Skills Gained After completing this course, students should be able to: - Apply problem determination analyses and techniques
- Use problem determination tools effectively
- Identify problems through the use of tools and analyses
- Identify common frequently-encountered problems
- Use IBM Support Assistant effectively
- Communicate effectively with IBM support teams
Prerequisites Before taking this course, students must be familiar with one of the operating systems, and should have completed course SW246, IBM WebSphere Application Server V6.0 Administration, or possess equivalent skills in WebSphere administration. Course Outline - Course introduction
- Overview of WebSphere Application Server components
- Using the IBM Support Assistant
- Exercise: Using the IBM Support Assistant
- Problem determination methodology
- Problem determination techniques
- Problem determination tools
- WebSphere installation problems
- Exercise: Troubleshooting installation problems
- Introduction to database connection problems
- Exercise: Database connection problems
- Connection pool tuning and management problems
- Exercise: Troubleshooting a connection leak
- WebSphere Security configuration problems
- Exercise: Troubleshooting security problems
- Application deployment problems
- Exercise: Troubleshooting application deployment problems
- Application server start failures
- Exercise: Troubleshooting server start failures
- Request flow problems: Where did my request go?
- Exercise: Troubleshooting Web request problems
- Introduction to JVM-related problems
- How to troubleshoot hangs
- Exercise: Hung threads and server crash detection
- How to troubleshoot crashes
- Introduction to WebSphere out-of-memory problems
- Exercise: Troubleshooting out-of-memory problems
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