Immersion Training in IBM Maximo 6 for IT

Immersion Training in IBM Maximo 6 (for IT) provides the basic knowledge and skills needed by client teams to implement the Asset Lifecycle, Inventory, Procurement, and Service Desk capabilities of IBM Maximo to maximize revenue generation, improve service availability, mitigate risks, and enhance legal compliance for your organization.

Audience

The goal of this course is to provide you with an understanding of Information Technology Service Management (ITSM) functionality and to help you understand what IBM Maximo can do for your organization as it relates to the management of IT assets and Service Desk activities.

This course is intended for IBM Maximo implementation teams, whose members can include:

• IBM Maximo administrator
• IT asset managers
• IT personnel
• Service/help desk managers
• Procurement personnel
• Inventory personnel
• Contracts personnel

  Prerequisites

  Navigation & Querying in IBM Maximo 6 or demonstrable working experience with MAXIMO 5.x or greater

Skills Gained

After completing this course, you should be able to:

- analyze business processes as they relate to Information Technology (IT) Asset and Service Management!

• describe and use the different IBM Maximo applications as they relate to various business processes specific to IT;
• • describe and discuss IBM Maximo IT asset and service management recommendations as they relate to:
  • tools and job aids,
  • best practices, and
  • philosophies/methodologies in maintenance, acquisition, and service processes.

    Contents

• IBM Maximo, configuration, and implementation overviews

- Information Technology Service Management (ITSM) within IT Infrastructure Library (ITIL) overview

• Setting up organizations and sites
• Creating classifications and defining their attributes
• Setting up and applying general ledger configurations
• Creating locations
• Entering labor and registering users
• Create IT item masters and records and apply standard configurations (item assembly structures)
• Entering asset records
• Process service requests through the service management lifecycle (incident, problem, change, and release)
• Creating and processing POs for IT throughout the procurement lifecycle (requesting, purchasing/leasing, receiving, paying)
• Deployment and reconciliation of IT assets
• Automating the business process using Workflow

Immersion Training in IBM Maximo 6 for IT / TR42GB (TR42GBGB)