Influencing & Persuading

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Course Overview

Influencing and persuading skills enable people to influence the thinking and behaviour of others and help spread information throughout a team via communication skills. People who have these skills build strong relationships, exert greater influence on their colleagues and project a positive image of themselves and their organisation. This one day course will help delegates build coalition skills when communicating with others which can result in gaining commitment while building strong relationships. This course will help delegates to recognise the link between communication and its effect on their perceived value in the eyes of colleagues and to become more confident, persuasive and influential at work.

Audience

Anyone who would benefit from a greater ability to influence and persuade at all levels in the workplace.

Skills Gained

At the end of the course delegates will be able to:

• Discuss the differences between persuasion, influence and manipulation
• Consider different questioning and listening skills using role play
• Describe the 3 tiers of influencing

Prerequisites

None required.

Course Outline

Facilitation Activities

• Knowledge share sessions
• Syndicate exercises
• Role play exercises
• Individual tasks
• Personal Implementation plan

Topics Covered

• The meaning of persuasion?
• Influencing versus manipulating
• Preparing to influence
• The importance of trust and credibility
• Expressing views and requests with confidence
• Gaining others agreement by persuasive communication Enhancing your questioning and listening skills
• Influencing styles
• How to push or pull in differing circumstances
• Shaping peoples opinions
• The power of re-stating Positive and assertive language
• Handling resistance and conflict
• Negotiation - setting your objectives and compromises
• Analysis the other persons position
• Creating win-win situations

Influencing & Persuading / CM061948