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HP Service Manager 7.x Software: Essentials

Course Code: HF509S      Days: 5
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Scheduled Dates (sort by: location | date)
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09/02/09 Hampshire (RG27) £ 2,125
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Course Overview

This 5-day course provides students with the skills needed to effectively use and manage the HP Service Manager 7.x Software product. This administrator level course focuses on implementing and configuring Service Manager to match the processes, policies, and procedures in the student's environment. This course is 50 percent lecture and 50 percent hands-on lab.

Audience

  • Customers: Administrators, developers, web developers and managers who are managing the Service Manager 7.x product.
  • Channel Partners and HP C&I Personnel: Consultants, system architects, integrators and planners who help customers with Service Manager 7.x implementations.
  • HP Engineers: HP personnel who provide pre-sales and post sales support for Service Manager 7.x.

Prerequisites

  • HP Service Manager 7.x: Introduction HF513aae

Skills Gained

Upon completing this course you will be able to:-

  • Manage Service Manager and Service Manager users using adminstrative tools.
  • Create customised forms, tables, data relations, queries and validations.
  • Use and adminster Service manager interfaces.
  • Use interaction, incident, configuration item, operator, environment, profile, role and contact objects.

Course Outline

Introduction to Service Manager 7.x

  • Benefits of Service Manager
  • Install Service Manager
  • Navigation
  • Help System

Data Management

  • Database Manager
  • Database Definitions
  • System Language

Forms

  • Forms Designer
  • Format Control

Links

  • The Link Process

Data Retrieval

  • Favorites and Inboxes
  • Dynamic Breakdown Charts

User Administration

  • System Information Definition Record
  • Ongoing Maintenance
  • Operator Records and Capability Words
  • Profiles and Roles

Configuration Management

  • Configuration Management Process
  • Configuration Management Elements
  • Tables and Forms
  • Environment

Service Management

  • Service Desk Process
  • Tables and Forms
  • Environment

Incident Management

  • Incident Management Process
  • Tables and Forms
  • Configuring Incident Management
  • Environment


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