Business Availability Center 6.5 Base Configuration & Administration

Course Overview

This entry level, instructor led classroom training offers technical personnel who are new to Business Availability Center 6.5 (BAC 6.5) the opportunity to develop handson experience in applying the fundamental concepts, principals and methodologies for managing the administration and configuration aspects of this bestinclass enterprise software performance monitoring and service management solution.

Audience

This course is highly recommended for individuals who are responsible for providing operational visibility into the performance and availability aspects of missioncritical applications and their supporting infrastructure. They will learn how to create and configure realtime views of an enterprise applications environment, and proactively manage and monitor it by using digital dashboards, service level agreements (SLAs), and end user management reports.

Skills Gained

At the end of the course, you will be able to:

• Create business- and infrastructure-centric views that can be used to help manage the overall performance of an enterprise applications environment
• Define SLAs for managing service-level performance of applications, services, and business entities in accordance with critical business directives
• Build management reports that provide increased visibility of the end-to-end user experience

Prerequisites

Working knowledge of:

• Systems, network or database administration
• Information Technology Infrastructure Library (ITIL)
• Application monitoring principles and practices
• Industry-standard operating systems

Course Outline

Day 1

• About This Course
• Introduction to Business Availability Center
• Introduction to Monitoring
• BAC Navigation
• Introduction to Monitor Administration
• Using Monitor Administration
• Using Platform Administration
• Maintaining Data Collection

Day 2

• Working with End User Management
• Introduction to Alert Reports
• Introduction to Network Reports
• Introduction to Custom Reports
• Introduction to CMDB in BAC

Day 3

• Navigating the CMDB Interface
• Populating the CMDB
• Creating Views in CMDB
• Discovering CIs
• Using SiteScope in BAC
• Using Templates to Deploy Monitors

Day 4

• Introduction to Dashboard Administration
• Managing Repositories in Dashboard
• Managing Dashboard Configurations
• Working with Alert Schemes in Dashboard
• Using the BAC Dashboard
• MyBAC Portal Application Configuration

Day 5

• Introduction to Service Level Management
• Managing SLAs
• Working with SLA Alerts
• Using SLM for Generating Reports

Business Availability Center 6.5 Base Configuration & Administration / BAC65BASECNF