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Course Overview Personnel practitioners and line managers regularly have to help staff deal with personal problems. Counselling is a practical, structured way of assisting people to stay on top of their jobs and their lives, and can benefit everyone involved. This course provides an introduction to counselling and is an opportunity for participants to practise some of the skills involved. Audience This course is designed to help people with little or no previous experience of counselling to develop a repertoire of skills and tactics to deal with counselling situations inthe workplace. It is emphasised that this is an introductory course and participants are encouraged to consider further study and practice to become competent counsellors. Skills Gained By the end of the course you will be able to: - evaluate what counselling is and how it relates to other forms of helping relationships
- identify the key skills necessary to be an effective counsellor
- prepare and conduct a counselling interview
- analyse typical counselling situations and determine appropriate ways of dealing with them
- identify when and how to refer someone on to more specialised help.
Course Outline DAY 1 - Introduction - what is counselling?
- the roles and skills of a counsellor
- differentiating from other forms of help
- exercise: a counselling cameo - assessing the situation
Entering the counselling arena - contracting of expectations: management, organisation, individual and employee
- an introduction to transaction analysis
- counselling models and helping styles
Counselling skills - body language
- assessing content and feelings
- questioning and listening skills
Ethical issues and dilemmas - examining 10 difficult dilemmas faced in the workplace to determine suitable solutions
Summary - determining the right approach. DAY 2 - Life stages - sources of tension in a person's life
- careers, work and home
- practice in career counselling
Case study and counselling exercise - poor performer or crisis of confidence? Stress management and crisis counselling - dealing with stress
- developing a stress reduction strategy
- tips and tactics - relaxation exercise
A choice of exercises (further case studies and consideration of participants' situations) Action planning
How to make a booking for the PERCW course
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