Effective Recruitment, Selection and Retention - building an effective team

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Course Overview

Recruitment and selection is an expensive and time consuming process which needs to be done fairly and objectively. Mistakes made by managers can prove costly if issues of compliance are over looked, but the costs of getting the wrong person for the role, in terms of reduced performance and subsequent team or individual problems, are even greater.

Getting an effective team together is just the starting point. With tight labour markets and high recruitment costs the ongoing challenge to retain and manage talent has never been greater and much of the responsibility for this lies with the line manager. Even with an established team, over time capabilities change and jobs evolve so getting the best from the members of your team requires constant vigilance.

This programme provides you with the tools and techniques needed to improve both selection and retention within your team and with the awareness and knowledge needed to ensure compliance with legal requirements and your organisation's policies.

Audience

Line managers, team and project leaders who need to bring high performing teams together quickly, or who are working with teams where recruitment is particularly difficult or retention levels worse than industry norms.

Skills Gained

By the end of this programme you will be able to:

• identify the roles and profiles that are needed in your team and assess the impact of changing these
• calculate the costs of getting it wrong. Not just the economic costs of the wrong candidate in the job or the court costs and fines of compliance failure, but also the impact of high staff turnover on morale and customer satisfaction
• investigate market conditions for your area and occupation and contribute to decisions that help attract the best candidates for a role
• use the range of techniques and tools to support the selection of suitable candidates
• use available sources to identify the latest rules and advice to ensure compliance with legal and regulatory requirements during recruitment, selection and retention activities
• discuss current recruitment and selection policies and ideas for improvements at team and company level with HR and work with them to help ensure the best possible team is available
• compare your turnover figures with other parts of the organisation, other organisations in the industry and other industries
• understand the factors that influence people's satisfaction with a job and retention levels and make recommendations for improving this within your team
• complete your selection and retention assignment and enjoy the benefits this brings to your organisation.

Course Outline

Tackling skills gaps in the team

• techniques for identifying what is missing

Equality and diversity - adding value not just ensuring compliance

Building the profile

• consultation techniques for developing meaningful job descriptions and person specifications

'Selling the role'

• what can line managers do to help attract the best calibre candidates?
• ensuring job information is accurate and appealing

How to choose - what are the selection options open to you?

Preparing for interviews - testing questions and careful observation

Comparing candidates

• techniques for deciding fairly; the importance of keeping records

Metrics for assessing your recruitment and selection performance

How does your team, organisation and industry compare and why?

What can go wrong?

• identifying the causes of staff turnover

How can unfair treatment impact on team performance and stability?

• trouble shooting

Setting up a team from scratch

• Introducing a new member to an existing team who is:
• replacing someone else; adding to the team

Anticipating retention problems and strategies for avoiding them when

• the well established team member is keen to do more
• the satisfied 'old hand' in the team is comfortable with how things are
• there is a team member whose performance is deteriorating

Constructive exit interviews

• how to maximise learning from the staff member who is leaving
• how can staff turnover be addressed at team and company level.

Effective Recruitment, Selection and Retention - building an effective team / MANER