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Course Overview This one day course is designed for those people who are required to help and support others in their working environment. Delegates will learn the importance of listening, supporting and helping others to solve their own problems at work and gain an understanding of what counselling can achieve in the workplace and its limitations. Audience This workshop is designed for those people who are required to help and support others in their working environment. Skills Gained After the course delegates will be able to: - Practise the skills and attitudes involved in helping colleagues to solve their own problems and gain an understanding of what counselling can achieve in the workplace and its limitations.
- Demonstrate how to use listening and supporting skills.
- Explore and practise 'person-centred' problem solving.
- Describe the difference between counselling and other forms of support and guidance.
Prerequisites None Course Outline - What are counselling skills and how can they be used effectively in the workplace?
- The positive uses of different types of 'power'
- What attitudes are effective for counselling?
- Personal barriers to effective counselling
The skills of 'active' listening - Giving and receiving feedback
- Reflection
- Paraphrase
- The use of different types of questions
- Opening up 'problems'
- Summarising
- Setting time boundaries for meetings and how to stick to them.
The 'person-centred' framework for problem solving - Competence, Attitude and Knowledge
- What is 'empathy'
- When and how to confront and challenge
- Assertiveness
- Exploring and practising the skills of reflecting and summarising
Follow On Courses Related Courses - Active Listening
- Assertiveness
- Coaching & Mentoring
- Communication, Assertiveness & Confidence Building
- Dealing with Negativity
- Facilitation Skills
- Key Skills Development Programme
- Managing Change - A Leaders guide to successful Change Management
- Motivation
- Personal Power and Communication in Management
- Stress Management
- Transactional Analysis
How to make a booking for the CSW course
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