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Course Overview Effective credit control is a vital part of the cash recycling process, fundamental to business success and growth. This one day course will give delegates a good understanding of Credit Control procedures in the workplace and how to minimise exposure to risk. Audience Anyone who has responsibility for credit control and/or debt collection within their organisation Skills Gained After the course delegates will be able to: - Explore good practise in debt collection
- Practise telephone skills using role play
- Prepare action plans for difficult payers using course notes
Prerequisites Little or no knowledge of credit control is assumed for attendance on this course. Course Outline Reserve about Money Fear of Asking - Cash flow Blackmail
- Understanding the payment cycle
- Defining your payment terms
- Credit Terms paperwork
- Credit Limits Understanding "Debtors" Reports
Making Credit Control Calls - Your Contact
- Getting Specific
- Timescales
- Examples Excuses
- Following Up
- Staying in Control
Recording the detail - Cash Projections
- Stubborn Payers
- Overcoming the excuses
- Using Letters
Legislation - Charging Interest
- Court Action and what is involved
Follow On Courses - Account Management
- Budgets & Costs
- Customer Service Programme
- Finance for non Financial Managers
- Information Gathering, Analysing and using for Decisions
- The Basic Company Finance Cycle & Terminology
- Excel Advanced
- Sage Line 50 Introduction
How to make a booking for the CC course
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