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Course Overview Upselling is critical if you want to sell more and make more money. This course will give delegates a new attitude towards upselling, and the skills needed to overcome resistance. Audience Anyone in a sales role who needs to be able to develop their confidence to handle objections and therefore maximise the sale. Skills Gained After the course delegates will be able to: - List the benefits of a positive first impression
- Practise acquiring knowledge through role play
- Observe buying signals in group work
- Differentiate between cross selling and up selling
- Explore different closing techniques using course notes
- Practice asking for the order in group work
Prerequisites None required. Course Outline What difference does this make to the sales result? - What is up-selling and cross-selling?
- How to increase your sales revenue
Identifying buying signals, both verbal and non-verbal - Building products and services
- Presenting further and added value to the customer
Developing listening skills
How to make a booking for the Upselling course
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