ITIL ® version 3 It Service Management - Executive Briefing

Course Overview

In this briefing session the history of ITIL is explained leading up to the recent release of ITIL Version 3, The Service Lifecycle. Think service, not just technology! This 2-hour briefing highlights the business benefits of adopting ITIL v3 and discusses the practical issues surrounding its implementation and management.

Please note: Cancellations can be made any day up to one week before the event by informing us by e-mail, letter or fax. To cover administration and catering costs at the event, a fee of GBP 100 will be charged for every delegate who does not attend the event without notifying us of cancellation beforehand. Regretfully we can only allow a maximum of two representatives from any one company to attend these sessions at any one time.

Audience

This informative briefing will give IT Executives, Business Managers, Project & Programme Managers and IT Service stakeholders an insight into how adopting ITIL Service Management will ensure that their investment in IT will deliver true business value.

Course Outline

Topics covered include:

• Current problems being faced by businesses, IT related
• Why adopt a Service Management approach?
• What is the Service Lifecycle? A walk through of:
• Service Strategy
• Service Design
• Service Transition
• Service Operations
• Continual Service Improvements
• How to build a successful IT Service Strategy that delivers true business benefit
• A holistic approach to Service Design
• Accepting that formal Service Transition is the only way to ensure 'right first time', 'operational effectiveness' and 'benefits realisation'
• The key difference from ITIL Version 2 - Which path to take?
• The new ITIL V3 Qualification Scheme and courses

ITIL ® version 3 It Service Management - Executive Briefing / IT3SEMSM