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Course Overview This 1 day course introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). The course highlights the key differences from Version 2 and introduces the IT Service Management Lifecycle approach, which provides a set of specialised organisational capabilities for providing value to customers in the form of services. Audience All IT staff, system and network administrators, managers and executives who are responsbile for the delivery of IT services in an organisation. Skills Gained Upon completion of this course participants will be able to:- - Gain a fundamental understanding of the ITSM lifecycle
- Service Management as a Practice
- Key principles, Models and Concepts
- Technology and Architecture
- Highlight the key differences from Version 2 to Version 3
Prerequisites Existing holder of the ITIL V2 Foundation Certificate. Course Outline - Service Lifecycle
- Concepts, Roles and Functions
- ITIL(R) Qualification Scheme
This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.
How to make a booking for the HE785C course
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